Natalia Lopez

Santa Fe Springs,CA

Summary

Dynamic and result-oriented professional with extensive experience in customer service and dispatch operations, notably with Great American Transportation. Excelled in conflict resolution and critical thinking, enhancing customer loyalty and operational efficiency. Skilled in Microsoft Excel and active listening, I consistently fostered teamwork and improved delivery tracking accuracy, contributing to a seamless customer experience. Collaborative with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

years of professional experience

Work History

Customer Service Representative /Transportation Dispatcher

Great American Transportation

Santa Fe Springs, CA

01.2022 - Current

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Generated reports to track deliveries and maintain proper records and documentation.
Answered phone calls and responded to customer emails.
Scheduled deliveries and pickups according to customer needs.
Promoted teamwork among colleagues by proactively assisting others when needed.
Greeted incoming customers and provided reliable, friendly customer service.

Customer Service Cashier

Pizza Hut

Cypress, CA

03.2020 - 12.2022

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Answered product questions using knowledge of sales and store promotions.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Maintained customer satisfaction with quick and professional handling of product returns.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Cerritos High School

Cerritos, CA

06.2019

Skills

Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Call center experience
Computer Proficiency
Conflict Resolution
Money handling abilities
Complaint Handling
Microsoft Excel

Payment Processing
Professional telephone demeanor
Microsoft Outlook
Scheduling
Follow-up skills
Paperwork Processing
Appointment Scheduling
Team Development
Documentation
Filing
Account updating
Spreadsheets

Timeline