Ashlie Estrada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
Work History
Customer Service /Transportation Dispatcher
Access a Ride
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Worked closely with customers to effectively resolve issues and complaints.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Scheduled and dispatched drivers to locations in [Name of Area].
Low Voltage Technician
Low Voltage Instillation
05.2024 - Current
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Installed and serviced various security cameras, and closed circuit TV systems for both residential and business clientele.
- Also installed 3/4 or 1 inch conduit
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
Low Voltage Installer
Avalon Communications
04.2020 - 05.2024
- Trained junior installers on company guidelines, safety protocols, and best practices in the field of low voltage installations.
- Increased client retention by offering exceptional customer service and addressing concerns promptly.
- Supported project managers in coordinating schedules, materials, and resources for successful completion of installation projects.
- Reduced troubleshooting time by effectively identifying and resolving issues with low voltage systems.
- Met strict deadlines while maintaining high-quality workmanship throughout all phases of installation projects.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Studied building schematics to determine location of wiring and equipment.
Building Automation Systems
Kenny Electric
06.2016 - 11.2017
- Optimized building automation systems by programming custom control sequences tailored to specific facility requirements.
- Determined layouts for wiring installations in building automation systems through correct interpretation of drawing, diagrams and code specifications.
- Assisted in the design and implementation of building automation systems, enhancing overall operational efficiency.
- Managed a team of technicians responsible for the daily operation and maintenance of building automation systems, fostering a culture of teamwork and professional growth.
- Reviewed drawings and code specifications to determine appropriate layouts for wiring installations in building automation systems.
1st Year Apprentice Electrician
Green Energy and Electric
01.2015 - 06.2016
- Learned from mentors how to effectively read blueprints and schematics essential for successful project execution within deadlines.
- Adhered to workplace safety procedures consistently, minimizing risks associated with electrical work activities.
- Enhanced safety by diligently following electrical codes and regulations during installations and repairs.
- Installed various types of conduits and raceways, ensuring secure housing for electrical cables.
- Completed wiring for lighting, power outlets, and switches in residential projects to ensure proper functionality.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Terminated wiring and connected circuits with correct techniques.
Customer Service Representative
Sprint
01.2010 - 01.2015
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service /Truck Dispatcher
Access a Ride
03.2008 - 01.2010
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Education
High School Diploma -
Arvada High School
Arvada, CO05-2004
Skills
- Route Planning
- Team Collaboration
- Call center environments
- Customer Service
- Quick Thinking
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Active Listening
- Decision-Making
Timeline
Low Voltage Technician
Low Voltage Instillation
05.2024 - Current
Low Voltage Installer
Avalon Communications
04.2020 - 05.2024
Building Automation Systems
Kenny Electric
06.2016 - 11.2017
1st Year Apprentice Electrician
Green Energy and Electric
01.2015 - 06.2016
Customer Service Representative
Sprint
01.2010 - 01.2015
Customer Service /Truck Dispatcher
Access a Ride
03.2008 - 01.2010
Customer Service /Transportation Dispatcher
Access a Ride
High School Diploma -
Arvada High School
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