Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaJwanta Simmons

Riverview,FL

Summary

Customer Service Professional, seeking to obtain a professional position to leverage and implement my
knowledge, skills, and abilities. Ability to handle multiple priorities, problem-solve, and meet established targets.
Outstanding interpersonal and organization. Highly motivated and proven ability to manage multiple priorities.
Strong time management and decision making. Expert level of analytical and problem solving methods.

Overview

6
6
years of professional experience

Work History

Customer Service Representative/Transportation Dispatcher

Quest Diagnostics
01.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Customer Service Representative

Kforce Staffing Agency (Connect Your Care)
01.2021 - 11.2021
  • Assisted individuals with health safe IDs for their FSA and HSA spending account in a professional manner.
  • Effectively troubleshot and solved issues relating to access of the customer’s HSA and FSA portal.
  • Resolved claims discrepancies within the United Healthcare accounts utilizing problem solving methods.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Driver

Republic Services
08.2020 - 11.2021
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Safely drove a garbage truck with an automatic side load machine according to company procedures.
  • Maintained paperwork, read maps to find locations, and followed DOT regulations and safety protocols and
    regulations, while displaying team player skills, being accountable, and finishing tasks in a specific timeframe.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Customer Service Representative/Medicare Consultan

Rob Graham Enterprises
11.2020 - 08.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responsible for assisting customers with their questions and concerns related to Medicare enrollment and
    determining the best-fit plan that accommodated their needs.

Manager

HealthRight Health Care Solutions
03.2018 - 10.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Gibbs High School
St. Petersburg, FL

Tampa Trucking
Tampa, FL
2016

Skills

  • Professionalism, Excellent Communication, Adaptability, Team Collaborative, Operational Compliance,
    Organizational, Professional Customer Service, Customer Relations, Accounting Experience, Phone Etiquette,
    Public & Media Relations, Human Resource, Administrative Support, CDL Experience, Superior Leadership

Timeline

Customer Service Representative/Transportation Dispatcher

Quest Diagnostics
01.2023 - Current

Customer Service Representative

Kforce Staffing Agency (Connect Your Care)
01.2021 - 11.2021

Customer Service Representative/Medicare Consultan

Rob Graham Enterprises
11.2020 - 08.2021

Driver

Republic Services
08.2020 - 11.2021

Manager

HealthRight Health Care Solutions
03.2018 - 10.2020

High School Diploma -

Gibbs High School

Tampa Trucking

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LaJwanta Simmons