Arthur TORIA
FALLBROOK,CA
Summary
Accomplished professional with expertise in customer service and data entry at West Coast Piano Movers. Excelled in managing high-stress situations and resolving customer complaints, Demonstrated active listening and professional telephone demeanor, ensuring efficient communication and data accuracy. Proven ability to enhance customer satisfaction and streamline operations.
.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Transportation Dispatcher
West Coast Piano Movers
03.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Data Entry Clerk/Appointment Scheduler
West Coast Piano Movers
07.2013 - 03.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
El Camino High School
Oceanside, CASkills
- Customer service
- Active listening
- Professional telephone demeanor
- Data entry
- Appointment scheduling
Timeline
Customer Service Representative/Transportation Dispatcher
West Coast Piano Movers
03.2019 - Current
Data Entry Clerk/Appointment Scheduler
West Coast Piano Movers
07.2013 - 03.2019
El Camino High School
Similar Profiles
Mateo Del ValleMateo Del Valle
Mover at Piano Movers of TexasMover at Piano Movers of Texas
Emma WalkerEmma Walker
Scheduler at Northeast Piano MoversScheduler at Northeast Piano Movers
Ivan HernandezIvan Hernandez
Driver/Rigger at Coast Machinery MoversDriver/Rigger at Coast Machinery Movers
Antonio RodriguezAntonio Rodriguez
Recruiting Partner at Goodwin RecruitingRecruiting Partner at Goodwin Recruiting
JESUS F. CARRILLOJESUS F. CARRILLO
Robotic Repair Facility Manager at NAVY Explosive Ordnance Disposal Expeditionary Support Unit ONE (EODESU ONE)Robotic Repair Facility Manager at NAVY Explosive Ordnance Disposal Expeditionary Support Unit ONE (EODESU ONE)