Rachel Bonofiglio
Chandler,AZ
Summary
I am currently pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Commercial Insurance Agent
Hill & Usher
09.2023 - 12.2024
- Worked on the Commercial Team on a diverse book of commercial accounts across various industries, adapting strategies based on unique client requirements and market conditions.
- Collaborated with underwriters to negotiate favorable policy terms and pricing for clients, ensuring comprehensive coverage at competitive rates.
- Optimized renewal processes for enhanced customer experience by proactively reviewing policies prior to expiration dates.
- Leveraged advanced analytical skills to evaluate and compare policy options, ensuring clients received the best possible value for their insurance investments.
- Conducted thorough risk assessments to identify potential exposures and recommend appropriate insurance coverage options.
- Maintained up-to-date industry knowledge by attending conferences, seminars, and continuing education courses, enhancing professional expertise and credibility.
- Strengthened client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
- Reviewed, shopped and processed renewals.
- Researched and identified potential new markets.
Loan Officer
Fairway Independent Mortgage
03.2021 - 04.2022
- Structured loan scenarios based on income, credit, asset profile
- Worked collaboratively with borrower, agent, and internal loan team to ensure the accurate assessment of loan requirements
- Extensive knowledge and experience with loan products to fit diverse need/situations
- Problem solving with regards to conditions required
- Licensed in Arizona and Texas
Senior Processor
Nova Home Loans
06.2013 - 03.2021
- Worked quickly and efficiently to complete loan process from application to funding
- Proficient in guidelines with Fannie Mae, Freddie Mac, VA, FHA, and USDA loan requirements
- Helped clients to understand the terms of the best loan suited for them and their lifestyle
Loan Processor
Wells Fargo
07.2012 - 06.2013
- Became proficient with this type of niche loans and cultivated positive relationships with those involved in the process
- Communicated with building contractors, loan officer, and title companies
- Adhered to the established standards of the company and company processes
Processor
Chase
07.2011 - 08.2012
- Ordered credit and title reports
- Properly entered information into the company's Loan Origination System
- Adhered to the established standards of the company and company processes
Processor/Team Lead/Underwriter
Wells Fargo
12.2002 - 02.2011
- Helped establish protocols due to new operations site in industry of Subprime Mortgage
- Worked in developing checklists and procedures
- Settled any customer disputes in a professional and pleasant manner
Education
Bachelors -
Southern Utah University
Cedar City05.2001
Skills
- Communication Skills
- Creativity
- Ability to Work Under Pressure
- Adaptability
- Communication
- Time Management
- Customer Service
- Decision Making
- Policy analysis
- Quotes and sales
- Teamwork and collaboration
Timeline
Commercial Insurance Agent
Hill & Usher
09.2023 - 12.2024
Loan Officer
Fairway Independent Mortgage
03.2021 - 04.2022
Senior Processor
Nova Home Loans
06.2013 - 03.2021
Loan Processor
Wells Fargo
07.2012 - 06.2013
Processor
Chase
07.2011 - 08.2012
Processor/Team Lead/Underwriter
Wells Fargo
12.2002 - 02.2011
Bachelors -
Southern Utah University
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