Rachel Brincks
Lake Forest,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shift Leader/Barista
Bodhi Leaf Coffee Traders
Lake Forest, CA
05.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Trained and mentored new team members, enhancing their skills and integration into the team.
- Supervised daily operations ensuring compliance with quality and service standards.
- Implemented process improvements to increase efficiency in beverage preparation and customer service.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Cat Rescue Volunteer
CARMA Cat Rescue At Petsmart
Lake Forest, CA, USA
05.2017 - Current
- Cared for over 5-8 animals at a time by feeding and bathing, cleaning litter boxes, and supervising playtime
- Provided companionship and comfort to animals in need of extra love and attention
- Monitored health of animals, reporting any issues to shelter staff for resolution
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction
- Cleaned and sanitized cages and living areas to promote health and wellbeing
- Socialized cats
Volunteer
OC Zoo
Irvine, CA
05.2026 - Current
- Assisted in habitat maintenance, ensuring safe and engaging environments for animals.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Observing animal behavior
- Basic sanitation knowledge
Barista
THE HUMAN BEAN
Lake Forest, CA, USA
12.2023 - 04.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Prepared specialty drinks such as cappuccinos, lattes and mochas
Barista
Coffee Bean And Tea Leaf
Lake Forest, CA, USA
06.2022 - 06.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained regular and consistent attendance and punctuality
- Recommended products based on solid understanding of individual customer needs and preferences
- Cleaned counters, machines, utensils, and seating areas daily
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Prepared specialty drinks such as cappuccinos, lattes and mochas
Education
Bachelor of Arts - English
University of California, Davis
Davis, CA06.2028
Skills
- Barista Experience
- Cash Handling
- Food & beverage sales
- Quick Learner
- New Hire Training
- Communication
- Team-work
- Upselling
- Exceptional Customer Service
- Public education
- Habitat maintenance
- Animal handling
- Feeding
- Kennel disinfection
- Honest and dependable
- Appointment scheduling
- Attention to detail
- Equipment disinfection
Certification
Food Handler Certification
Timeline
Volunteer
OC Zoo
05.2026 - Current
Shift Leader/Barista
Bodhi Leaf Coffee Traders
05.2024 - Current
Barista
THE HUMAN BEAN
12.2023 - 04.2024
Barista
Coffee Bean And Tea Leaf
06.2022 - 06.2023
Cat Rescue Volunteer
CARMA Cat Rescue At Petsmart
05.2017 - Current
Bachelor of Arts - English
University of California, Davis