Jamee Hannah
Missouri City,TX
Summary
Shift Supervisor with a track record of increasing sales at Starbucks Inc through effective upselling techniques and streamlined inventory management. Demonstrated leadership and problem-solving abilities that enhance team performance and elevate customer satisfaction. Proficient in cash management and POS systems, consistently delivering operational excellence in high-pressure settings.
Overview
11
11
years of professional experience
Work History
Shift Supervisor/Barista
Starbucks Inc
Sugar Land, TX
01.2016 - 03.2025
- Accurately completed cash register transactions.
- Adhered to all store retail procedures and policies.
- Championed promotional items to achieve sales goals.
- Cleaned shelves, tables, and counters.
- Watched for, recognized, and prevented security risks.
- Served multiple customers simultaneously in a stressful environment.
- Responded to issues and created solutions.
- Received and processed cash and credit payments.
- Performed training to raise all employees to required level of performance.
- Maintained records of sales.
- Made efficiency changes to improve the hourly labor costs.
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
- Implemented efficient inventory management system, reducing waste by XX% and improving cost control.
- Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times.
- Oversaw the implementation of new equipment/software/systems within the store.
Supervisor
CVS Health
Houston, TX
01.2016 - 06.2022
- Provide exceptional customer service while maintaining positive and personable demeanor throughout entire shift.
- Count large sums of revenue and create deposits.
- Implement company policy and tactics to assure guest 100% satisfaction.
- Delegate task between staff keeping communication open and clear throughout shift.
- Maintaining cleanliness of store.
- Aid in Pharmacy processes.
- Championed promotional items to achieve sales goals.
- Conferred with employees to discuss complaints and resolve issues.
- Ensured all employees are trained and ready for adequate performances.
Seafood Specialist
The Fresh Market
Houston, TX
05.2014 - 01.2016
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Collaborated with colleagues to discuss market information and strategies.
- Greeted customers and offered them assistance where possible.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Followed up with customers ensuring their satisfaction with their purchases.
- Informed customers about current promotions and sales, encouraging them to take advantage.
Education
High school diploma -
Elsik High School
Skills
- Team player
- Problem solving
- Clear oral and written communication
- Coffee Experience
- Critical thinking and analysis
- Time and resource
- Excellent organizational skills
- Barista Experience
- Tutoring
- Oral comprehension
- Strategic Planning
- Leadership and management
- Product upselling management
- POS
- Cash management
Additional Information - References
- Jessie Leonard, Mentor/Tutor, 346-675-3078
- Naomi, Store Manager, 832-450-5533
- Brian Michael Clarke, Entrepreneur/Business Partner, 504-904-1744
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shift Supervisor/Barista
Starbucks Inc
01.2016 - 03.2025
Supervisor
CVS Health
01.2016 - 06.2022
Seafood Specialist
The Fresh Market
05.2014 - 01.2016
High school diploma -
Elsik High School