Summary
Overview
Work History
Education
Skills
Timeline
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Christina Wetmore

Redmond,OR

Summary

Accomplished Shift Supervisor/Barista at Starbucks, adept in cash handling and fostering customer connections. Demonstrated excellence in staff management and problem-solving, leading to enhanced customer satisfaction and operational efficiency. Skilled in training employees and ensuring workplace safety, contributing to a positive work environment and reduced turnover.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

5
5
years of professional experience

Work History

Shift Supervisor/Barista

Starbucks
06.2015 - 01.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Shift Leader

Baskin Robins
01.2012 - 05.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.

Education

High School Diploma -

Central Oregon Community College
Bend, OR

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Inventory control and record keeping
  • Safety awareness
  • Team motivation
  • Team leadership
  • Problem-solving
  • Team supervision
  • Positive attitude
  • Customer Connections

Timeline

Shift Supervisor/Barista

Starbucks
06.2015 - 01.2017

Shift Leader

Baskin Robins
01.2012 - 05.2015

High School Diploma -

Central Oregon Community College

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Christina Wetmore