Michelle Gonzalez
Midland,TX
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Effective coach and trainer focused on enhancing team productivity and performance.
Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Shift Supervisor/Barista
Starbucks
09.2022 - Current
- Resolved customer complaints and issues, offering thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Mentored 15+ new and existing employees on selling strategies, customer relationships, and advanced product knowledge.
- Leveraged store data to accurately forecast inventory needs and reduce waste.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Lead floor operations during high-volume peak periods, directing and supporting a team of partners to maintain service speed, beverage quality, and customer connection standards.
- Coached and developed new and existing partners through on-shift training, performance feedback, and role modeling Starbucks's service and operational expectations.
- Oversee opening and closing procedures, ensuring accurate cash handling, safe counts, deposits, and adherence to company financial controls.
- Monitor store performance during shifts and adjust deployment to improve drive-thru times, workflow efficiency, and customer experience.
- Partner with store manager to uphold food safety, cleanliness, and operational excellence standards, maintaining a safe and organized environment.
- Complete shift reports and communicate operational updates, staffing needs, and performance observations to store leadership.
- Adapted quickly to multiple roles (POS, bar, drive-thru,etc) to ensure service flow and team success.
- Maintained beverage quality and food safety standards by following recipes, routines, and sanitation procedures.
Senior Bank Teller
American Momentum Bank
05.2022 - 01.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered inquiries regarding checking and savings accounts and other related products.
- Investigated and promptly resolved issues with patron accounts.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions of up to $400,000.
Bra Fitting Specialist
Dillard's
10.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, currency, payment cards, and receipts to customers.
- Provided one-on-one bra fitting consultations, enhancing customer confidence and ensuring a perfect comfortable fit for diverse body types.
- Educated clients on proper fitting techniques, creating a welcoming, empathetic, and safe environment.
- Built loyal customer relationships through personalized follow-ups, resulting in high repeat visits.
Education
Bachelor of Science - Accounting
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Greenwood High School
Midland, TX01-2020
Skills
- Training and mentoring
- Inventory management
- Cash handling
- Bilingual
- Team Leadership
- Daily store operations
- Conflict resolution
- Food safety/ Cleanliness standards
- Customer experience
Languages
English
Spanish
Timeline
Shift Supervisor/Barista
Starbucks
09.2022 - Current
Senior Bank Teller
American Momentum Bank
05.2022 - 01.2023
Bra Fitting Specialist
Dillard's
10.2021 - 05.2022
Bachelor of Science - Accounting
Arizona State University
High School Diploma -
Greenwood High School