Daniel MacDonald
Eugene
Summary
Dedicated Shift Supervisor/Barista with expertise in cash handling, employee training, and customer service. Proven track record in conflict resolution and maintaining workplace safety.
Overview
29
29
years of professional experience
Work History
Shift Supervisor/Barista
Starbucks Coffee Company
Springfield, OR
03.2003 - Current
- Oversaw daily operations, ensuring high standards of service and product quality.
- Trained and mentored team members to enhance skills and efficiency.
- Implemented operational improvements, streamlining workflow processes for better productivity.
- Managed inventory levels, optimizing stock replenishment to reduce waste.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Fulfillment/Inventory Specialist/General Merchandi
Target
Springfield, OR
12.2019 - 01.2022
- Fulfilled online and Target Circle orders by accurately locating and delivering items to holding stations
- Stocked products from the back room and organized merchandise on the sales floor, improving inventory accuracy
- Back stocked excess items to maintain a clean and organized sales floor
- Prepped, sorted, and packed orders for shipment, ensuring timely delivery to customers’ homes
Front Desk
Cloverleaf Family Bowl
Fremont, CA
07.1999 - 04.2002
- Demonstrated respect and friendliness towards team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adapted work schedule to include evenings and weekends across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Shift Lead
Taco Bell
Fremont, CA
06.1997 - 06.1999
- Supervised team members during shifts to ensure operational efficiency and customer satisfaction.
- Trained new employees on food safety standards and customer service protocols.
- Monitored inventory levels and assisted with ordering supplies to maintain stock availability.
- Implemented quality control measures to enhance product consistency and presentation.
- Completed store opening and closing procedures and balanced tills.
- Ensured compliance with health regulations and company policies throughout daily operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Certification Of Completion In Computer Graphics - Computer Graphics
Silicon Valley College
FremontNo Degree - General Education
Ohlone Community College
Fremont, CAHigh School Diploma -
Mission San Jose High School
Fremont, CASkills
- Cash management
- Cash handling
- Employee training
- Training and mentoring
- Staff management
- Operational efficiency
- Staff motivation
- Health compliance
- Safety
- Customer conflict resolution
- Customer-oriented
Timeline
Fulfillment/Inventory Specialist/General Merchandi
Target
12.2019 - 01.2022
Shift Supervisor/Barista
Starbucks Coffee Company
03.2003 - Current
Front Desk
Cloverleaf Family Bowl
07.1999 - 04.2002
Shift Lead
Taco Bell
06.1997 - 06.1999
Certification Of Completion In Computer Graphics - Computer Graphics
Silicon Valley College
No Degree - General Education
Ohlone Community College
High School Diploma -
Mission San Jose High School