Malena Gutierrez
Brentwood,CA
Summary
Dynamic and results-driven professional with extensive experience at Wolfgang Puck Catering, excelling in cash handling and team leadership. Proven track record in training staff and enhancing customer satisfaction through effective conflict resolution. Adept at inventory control and fostering a collaborative team environment to achieve operational excellence.
Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
Shift Supervisor/Barista
Wolfgang Puck Catering
06.2022 - 04.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Helped store management meet standards of service and quality in daily operations.
Service and Engagement Team Leader
Target
01.2020 - 06.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Dublin High
Dublin, CA05-2020
Skills
- Cash handling expertise
- Training and mentoring
- Staff management
- Inventory control and record keeping
- Conflict resolution techniques
- Schedule management
- Inventory control
- Document management
- Team leadership
- Strong verbal and written communication
- Sales and upselling
Timeline
Shift Supervisor/Barista
Wolfgang Puck Catering
06.2022 - 04.2025
Service and Engagement Team Leader
Target
01.2020 - 06.2022
High School Diploma -
Dublin High
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