Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Fulton

Newburg,PA

Summary

Dynamic professional with a proven track record in customer satisfaction and team leadership, notably at Starbucks. Excelled in conflict resolution and cash handling, enhancing operational efficiency and customer experience. Spearheaded safety initiatives and fostered community spirit at Millersville University, demonstrating exceptional organizational and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Shift Supervisor and Barista

Starbucks
11.2019 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store closing procedures and balanced tills.
  • Coached company policies and regulations with employees.

Nursery Attendant

Grace United Methodist Church
05.2017 - 04.2020
  • Followed strict security protocols and checked IDs before releasing children.
  • Provided information about nursery services, compliance standards, and procedures.
  • Cleaned and sanitized toys, surfaces, and furniture.
  • Greeted parents and children in warm and inviting way.

Hostess, Waitress, Manager

Middlesex Diner
07.2018 - 10.2019
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Resident Assistant

Millersville University
08.2017 - 05.2018
  • Assisted residents in preparing for activity and social programs.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.

Education

Bachelor of Arts - Psychology

Messiah University
Mechanicsburg, PA

Bachelor of Arts - Psychology

Millersville University of Pennsylvania
Millersville, PA

Bachelor of Arts - Counseling And Applied Psychology

Arizona State University
Tempe, AZ
06-2026

High School Diploma -

Mechanicsburg High School
Mechanicsburg, PA
06-2016

Skills

  • Safety reviews
  • Shift reporting
  • Attendance oversight
  • Conflict resolution techniques
  • Cash handling expertise
  • Customer-oriented

Timeline

Shift Supervisor and Barista

Starbucks
11.2019 - Current

Hostess, Waitress, Manager

Middlesex Diner
07.2018 - 10.2019

Resident Assistant

Millersville University
08.2017 - 05.2018

Nursery Attendant

Grace United Methodist Church
05.2017 - 04.2020

Bachelor of Arts - Psychology

Messiah University

Bachelor of Arts - Psychology

Millersville University of Pennsylvania

Bachelor of Arts - Counseling And Applied Psychology

Arizona State University

High School Diploma -

Mechanicsburg High School

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