Dawn Schumann
Round Rock,TX
Summary
Passionate young adult looking to grow in life skills, worship, relationship with God, leadership abilities, and to help encourage others to do the same. Enjoy working with others in order to create programs and convey messages. Experienced in program administration, operations management, and spiritual leadership.
Overview
9
9
years of professional experience
Work History
Shift Supervisor/Barista
Starbucks
Georgetown, TX
08.2018 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Crafted coffee at two locations and occasionally helped out at others.
- Worked as shift supervisor for over one year.
- Managed and directed 2-10+ people on scheduled shifts.
Volunteer at Student Ministry
Legacy Church
Round Rock/Hutto, TX
06.2018 - 01.2022
- Served as great role model for children by teaching how to learn, grow and serve as part of church.
- Supervised student band and aided in their spiritual and musical growth.
- Led worship for and with student band for student ministry.
- Delegated ministry responsibilities to students in band to grow their leadership skills.
- Encouraged students to grow in their faith, as individuals, and strengthen teamwork.
- Poured one-on-one into students in appropriate settings.
- Worked on musical worship material with student pastor in preparation of special events.
- Maintained appropriate communication with parents regarding child activities and incidents.
- Prepared faith lesson plans and prepared materials for classroom activities for groups of 6-12 students.
- Reported accidents and incidents to leadership.
- Supported fun, interactive environment for learning and ministry.
Sales Associate/2nd Assistant Manager
Zumiez
Round Rock, TX
08.2016 - 04.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Completed orders and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Expanded knowledge of product and sales tactics to increase sales and credibility with customers.
- Met and exceeded company sales goal of $100,000 in one year in credited sales.
- Second-assistant manager for almost six months.
Sales Associate
Nautica
Round Rock, TX
07.2016 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder.
Education
High School Diploma -
Homeschool
Georgetown, TX05.2018
Skills
- Worker Training
- Production and Time Sequencing
- Task Delegation
- Verbal and Written Communication
- Customer Service
- Critical Thinking
- Service Training
- Team Collaboration
Timeline
Shift Supervisor/Barista
Starbucks
08.2018 - Current
Volunteer at Student Ministry
Legacy Church
06.2018 - 01.2022
Sales Associate/2nd Assistant Manager
Zumiez
08.2016 - 04.2018
Sales Associate
Nautica
07.2016 - 09.2016
High School Diploma -
Homeschool