Rachel Brookwell
Kailua,HI
Summary
Highly motivated individual with years of costumer service experience as well as over one year flight attendant experience. Developed strong communication skills through serving thousands of customers and passengers. Demonstrated leadership in resolving onboard conflicts and acted fast in multiple medical emergencies. Excels in adaptability and time management, significantly contributing to team efficiency and service standards.
Overview
6
6
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
St. George, UT
05.2022 - 01.2024
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Delivered food and beverage service, reading material and other in-flight services.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Hostess
Bluewater Grill
Redondo Beach, CA
04.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess and Food Runner
Redondo Beach Cafe
Redondo Beach, CA
09.2017 - 08.2018
- Greeted customers upon arrival and provided friendly costumer service
- Assisted Servers in delivering food efficiently to tables.
Education
Redondo Union High School
Redondo Beach, CA06.2019
Skills
- Strong communication
- Costumer service
- Personable
- Safety conscious
- Reliable
- Time management
- Strong Leadership
- Adaptability
Timeline
Flight Attendant
SkyWest Airlines
05.2022 - 01.2024
Hostess
Bluewater Grill
04.2021 - 05.2022
Hostess and Food Runner
Redondo Beach Cafe
09.2017 - 08.2018
Redondo Union High School