Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Brown

Bentonville,AR

Summary

Dynamic professional with a proven track record at Walmart, adept in leveraging expert problem-solving and robust communication skills to enhance operational efficiency and customer satisfaction. Excelled in leadership roles, significantly improving team performance and service delivery. Demonstrated flexibility and teamwork, ensuring seamless operations across various departments.

Overview

8
8
years of professional experience

Work History

Alarm Central Specialist

Walmart
Bentonville, AR
07.2022 - Current
  • Provided technical support for managers and technicians in resolving complex issues.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified the needs of managers and technicians promptly and efficiently.
  • Helped program panels to ensure the alarm system for stores worked properly.
  • Dispatched fire and police to stores when needed.
  • Utilized various software and tools to streamline processes and optimize performance.

Temp Licensing Compliance

Walmart
Bentonville, AR
11.2021 - 01.2022
  • Contact agencies and stores to obtain permits and licenses.
  • Obtain applications for renewed or new licenses for businesses.
  • Reviewed and verified licensing applications for accuracy and completeness.
  • Create great relationships with agencies.
  • Facilitated communication between customers, internal staff, and third parties regarding licensing matters.
  • Prepared communications informing managers about upcoming changes in their respective license statuses.

OGP

Walmart
Neosho, MO
10.2021 - 11.2021
  • Completed pickup and shopping orders for customers within local area.
  • Assisted customers throughout the store while fulfilling orders.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted in selecting items according to customer preferences.

Resolution Specialist

Walmart
Bentonville, AR
04.2019 - 08.2021
  • Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
  • Offline Work (September 2020 - August 2021): send emails to customers to collect missing payments for Walmart.com orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with cross-functional teams in order to provide comprehensive resolutions for customers.

Operations

Kohls
Joplin, MO
10.2017 - 08.2019
  • Working in different departments such as omni, freight, register, sales floor, overnight stocking
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Summer Maintenance Crew Member

Neosho School District
Neosho, MO
05.2017 - 08.2018
  • Paint
  • Clean classrooms
  • Mow
  • Load/unload storage containers

Education

Associates - General Studies

Crowder College
05.2017

McDonald County High School -

05.2015

Skills

  • Communication
  • Leadership
  • Customer service
  • Teamwork
  • Flexibility
  • Expert problem solving

Timeline

Alarm Central Specialist

Walmart
07.2022 - Current

Temp Licensing Compliance

Walmart
11.2021 - 01.2022

OGP

Walmart
10.2021 - 11.2021

Resolution Specialist

Walmart
04.2019 - 08.2021

Operations

Kohls
10.2017 - 08.2019

Summer Maintenance Crew Member

Neosho School District
05.2017 - 08.2018

Associates - General Studies

Crowder College

McDonald County High School -

Similar Profiles

CREATE PROFILE
Rachel Brown