Rachel E. Caponera
Seattle,WA
Summary
Experienced customer service and property management professional with a strong background in tenant relations, office administration, and community outreach. Skilled in handling diverse tasks in fast-paced environments, with expertise in managing properties, coordinating vendors, and assisting tenants with housing-related concerns. Excellent communicator with an ability to build rapport and resolve issues efficiently.
Overview
9
9
years of professional experience
Work History
Tasker
TaskRabbit
Seattle, WA
04.2023 - Current
- Provided a wide range of services to clients, including office organization, event bar service, house cleaning, painting, and errands
- Managed both short- and long-term tasks through the TaskRabbit platform, maintaining a high level of client satisfaction
- Demonstrated flexibility and problem-solving skills by adapting to a variety of client needs and expectations
Community Manager
LHH Temporary Contract
Seattle, WA
08.2024 - 01.2025
- Managed property operations for a diverse 80-unit building offering LIHTC, HUD, project-based voucher, and transitional housing
- Assisted tenants with rent payments, Section 8 annual recertifications, and general inquiries
- Coordinated with vendors to manage contracts, ensuring timely service and maintenance
- Collaborated with attorneys to process 10-day, 3-day, and 30-day notices, as well as assisted in eviction proceedings
- Mediated between tenants and case managers to offer support and identify solutions for tenants facing challenges
- Worked with Section 8 Housing to facilitate annual recertifications and tenant information updates
National Leasing Specialist II
Weidner Apartment Homes
Kirkland, WA
04.2024 - 08.2024
- Supported 126 properties nationwide with leasing inquiries, including maintenance requests and leasing team coordination
- Assisted prospective tenants with unit availability, property features, and application processes
- Acted as a liaison between vendors, property teams, and tenants, ensuring smooth communication across the board
- Provided virtual assistance to prospects during the leasing process, guiding them through applications and next steps
Office Administrative Assistant
SHAG Arrowhead Gardens
Seattle, WA
07.2022 - 04.2023
- Assisted senior and assistant managers with scheduling, filing, and general office tasks
- Coordinated tenant maintenance requests, rent submissions, and event organization
- Managed communication between tenants and vendors, ensuring service requests were met and paperwork was processed accurately
- Utilized Microsoft Office, Google Suite, Yardi, and Fortress to maintain efficient office operations
Leasing Consultant
SHAG Arrowhead Gardens
Seattle, WA
12.2021 - 07.2022
- Provided leasing and eligibility support for a 450-unit LIHTC property, assisting seniors and individuals with disabilities
- Guided prospective tenants through the application process and resident screening procedures
- Facilitated communication between residents and property management regarding property features, services, and events
Property/Community Manager
M.L.K. Property Management
Portland, OR
06.2018 - 12.2019
- Managed various properties in Portland and Vancouver, WA, providing tenant support for concerns such as transportation, food banks, and document clarification
- Mediated conflicts between tenants and maintained a positive living environment
- Posted notices, updates, and event information to keep residents informed
Sales Associate
DeYoung & Legion of Honor Museum
San Francisco, CA
10.2016 - 05.2017
- Assisted customers with jewelry sales, museum information, and membership inquiries
- Ensured displays were well-stocked and maintained during opening and closing shifts
- Provided detailed information about exhibits and the history of the museum to visitors
Information Services/Sales Associate
USS Hornet Sea, Air, & Space Museum
Alameda, CA
04.2016 - 10.2016
- Provided information to museum visitors about exhibits, memberships, and upcoming events
- Maintained a clean and organized guest service area, ensuring all materials were up-to-date
- Assisted with sales transactions and managed inventory during opening and closing shifts
Education
Shoreline Community College -
Shoreline Community College
06-2023
West Coast College of Dental Assisting -
West Coast College of Dental Assisting
08.2020
Bay Area School of Enterprise -
Bay Area School of Enterprise
06-2011
Skills
- Property Management & Leasing
- Office organization
- Client communication
- Project management
- Customer service
- Data entry
- Medical terminology
- Legal administrative support
- Advanced MS office & Google suite
- Tenant Relations & Conflict Resolution
- Office Administration & Scheduling
- Customer Service Excellence
- Vendor Coordination
- Yardi, fortress, Onsite, & Knock softwares
- Section 8, LIHTC, affordable, Transitioinal, & Conventional Housing
- Event Coordination & Community Outreach
Timeline
Community Manager
LHH Temporary Contract
08.2024 - 01.2025
National Leasing Specialist II
Weidner Apartment Homes
04.2024 - 08.2024
Tasker
TaskRabbit
04.2023 - Current
Office Administrative Assistant
SHAG Arrowhead Gardens
07.2022 - 04.2023
Leasing Consultant
SHAG Arrowhead Gardens
12.2021 - 07.2022
Property/Community Manager
M.L.K. Property Management
06.2018 - 12.2019
Sales Associate
DeYoung & Legion of Honor Museum
10.2016 - 05.2017
Information Services/Sales Associate
USS Hornet Sea, Air, & Space Museum
04.2016 - 10.2016
Shoreline Community College -
Shoreline Community College
West Coast College of Dental Assisting -
West Coast College of Dental Assisting
Bay Area School of Enterprise -
Bay Area School of Enterprise
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