RACHEL CARRASCO
Walmart
Tyler
26
years of professional experience
Results-driven Overnight Team Lead with a proven track record in operational efficiency, team training, and customer satisfaction. Skilled in mentoring staff and implementing process improvements for enhanced performance.
Dynamic professional with extensive experience in leadership roles across the food service industry. Known for strong problem-solving abilities and excellent communication skills, contributing to seamless operations and superior customer experiences. Committed to driving team engagement and operational improvements.
Work History
OVER NIGHT TEAM LEAD
6 Years 9 Months- Supervised overnight operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and customer service.
- Coordinated stock replenishment processes, optimizing product availability on sales floor.
- Implemented process improvements that enhanced operational efficiency during peak hours.
- Monitored performance metrics to identify areas for improvement and drive team accountability.
- Facilitated communication between shifts to ensure seamless operations and information transfer.
- Conducted regular audits of merchandise displays, maintaining compliance with company standards.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
Sandwich Artist
2 Years 2 Months- Prepared and assembled sandwiches according to customer specifications and Subway standards.
- Ensured food safety and sanitation practices were consistently followed during food preparation.
- Trained new employees on sandwich preparation techniques and customer service protocols.
- Collaborated with team members to streamline food assembly processes, enhancing efficiency.
- Managed inventory levels, restocking supplies to maintain operational readiness throughout shifts.
- Maintained cleanliness of workstations, adhering to health regulations and company policies.
- Increased speed of service through effective multitasking and time management skills.
General Manager
6 Years 11 Months- Streamlined operations to enhance service efficiency and customer satisfaction.
- Led team training initiatives to improve staff performance and operational consistency.
- Implemented cost-control measures, reducing waste and optimizing inventory management.
- Developed strategic plans to drive revenue growth and market expansion.
- Oversaw daily operations, ensuring efficient service and high-quality food standards.
- Managed staff recruitment, training, and performance evaluations to build a skilled team.
- Developed and implemented operational policies to enhance customer satisfaction and streamline processes.
- Analyzed sales data to identify trends, optimize menu offerings, and drive profitability.
- Collaborated with suppliers to negotiate contracts and ensure timely inventory management.
- Led marketing initiatives to increase brand awareness and attract new clientele.
- Conducted regular financial audits to maintain budgetary controls and reduce costs.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Fostered a positive work environment through effective communication and team-building activities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Quality Control Inspector
6 Months- Conducted thorough inspections of raw materials and finished products for quality compliance.
- Implemented testing protocols to ensure adherence to food safety standards and regulations.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Developed and maintained documentation for quality control processes and inspection results.
Quality Control Inspector
3 Years 5 Months- Analyzed inspection data to identify trends and recommend process improvements for efficiency.
- Led root cause analysis investigations for non-conformities, driving corrective actions across operations.
- Oversaw routine audits of manufacturing processes, ensuring consistent application of quality standards.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Assisted in inventory management, ensuring accurate tracking of supplies and materials.
- Operated various USDA equipment to maintain high standards of food safety and quality.
- Led initiatives for waste reduction, contributing to sustainable practices within the facility.
- Performed routine inspections of facility equipment, identifying potential maintenance needs before they became critical issues.
- Developed and implemented animal care protocols to enhance welfare standards.
- Trained and mentored new staff on best practices in animal handling and welfare.
General Manager
3 Years 11 Months- Fostered a positive work environment through effective communication and employee engagement strategies.
- Analyzed sales data to identify trends, guiding menu development and promotional activities.
- Collaborated with vendors to negotiate favorable terms, enhancing supply chain effectiveness.
- Ensured compliance with health regulations, maintaining high standards of food quality and safety.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
GED
Skills
Team motivation
Strong leadership
Scheduling expertise
Employee engagement
Positive attitude
Time management
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking Abilities
Excellent communication
Organizational skills
Timeline
OVER NIGHT TEAM LEAD
Walmart
06.2018 - 03.2025Read More
Sandwich Artist
Subway
01.2016 - 03.2018Read More
General Manager
Cotti Foods (TACOBELL)
02.2009 - 01.2016Read More
Quality Control Inspector
Horizon Nut LLC
03.2008 - 09.2008Read More
Quality Control Inspector
Harris Ranch Beef
09.2004 - 02.2008Read More
General Manager
Carl's Jr
03.1999 - 02.2003Read More
HANFORD ADULT SCHOOL
GED
Read More