Rachel Carroll
Columbia,SC
Summary
Seasoned professional with several years of experience. Cleaned floors of hallways and rooms, wiped glass and surfaces, dusted, removed trash, and maintained building entrances and walkways. Dedicated to procuring clean, sanitary work environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Circle K
Columbia , SC
01.2023 - 06.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Sanitation Technician
Defender Services Inc
Charleston , SC
03.2017 - 12.2022
- Kept abreast of changes in relevant laws, regulations, and guidelines related to sanitation practices.
- Provided training on proper sanitation techniques to new employees.
- Maintained sanitation logs and records in accordance with safety regulations.
Commercial Cleaner
K&k cleaning services
Columbia , SC
08.2019 - 03.2021
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Emptied trash cans and replaced liners.
- Performed routine maintenance tasks on equipment such as changing filters or lubricating moving parts.
- Moved heavy furniture, equipment and supplies either manually or by using hand trucks.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Assisted with minor repairs such as replacing light bulbs or unclogging toilets.
- Removed trash from bins and disposed of it properly according to regulations.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Maintained janitorial closets stocked with supplies for daily use.
Bulk Folder
CINTAS, Professional Uniform and Facility Services
Charleston , SC
01.2014 - 07.2016
- Organized and filed hardcopy documents into the bulk folder in an efficient manner.
- Provided support to fellow team members regarding utilization of Bulk Folder systems and procedures.
- Assisted with the preparation of bulk folder materials for regulatory audits.
- Tested newly developed software applications designed for use with Bulk Folders prior to implementation.
- Steam pressed various garments, including bridal gowns, evening dresses and tuxedos, to ready items for special events.
- Worked closely with fellow team members to complete assignments on time and within project parameters.
Education
High School Diploma -
Palmetto Homeschooling Association
Charleston , SC05-2006
Skills
- Product Knowledge
- Complaint resolution
- Paperwork Processing
- Data Entry
- Service Upselling
- Emergency Response
- Hazardous Material Handling
- Sanitation Regulations
- First Aid Training
- Chemical Handling
- Safety Monitoring
- Biohazard Disposal
- Trash Collection
- Hazardous Materials Handling
- Heavy Lifting
- Industrial Cleaning
- Customer Service
- Decision-Making
- Relationship Building
- Problem-Solving
- Coaching and Mentoring
- Self Motivation
- Adaptable and Flexible
- Teamwork and Collaboration
- Customer Complaint Resolution
- Problem-solving abilities
- Organizational Skills
Timeline
Customer Service Representative
Circle K
01.2023 - 06.2024
Commercial Cleaner
K&k cleaning services
08.2019 - 03.2021
Sanitation Technician
Defender Services Inc
03.2017 - 12.2022
Bulk Folder
CINTAS, Professional Uniform and Facility Services
01.2014 - 07.2016
High School Diploma -
Palmetto Homeschooling Association