Rachel Casey
Lubbock,TX
Summary
Student Support Specialist and Financial Aid Advisor with proven expertise in Admissions, Financial Aid and Business Services. Skilled in Microsoft Office and Colleague student database. Adept at maintaining patience and composure under pressure.
Overview
11
11
years of professional experience
Work History
Student Support Specialist
South Plains College
Lubbock, TX
07.2016 - 12.2024
- Answered application and enrollment inquiries from public via telephone or email.
- Assisted students in completing admission forms and other related paperwork for speedy admissions process.
- Processed student applications, verifying accuracy of information, verifying transcripts and other documents.
- Reviewed financial aid applications and verified accuracy of information provided by applicants.
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed opening and closing duties such as counting money in the register drawer and preparing deposit slips for the bank.
- Issued parking permits for student parking.
Financial Aid Advisor
South Plains College
Lubbock, TX
08.2013 - 07.2016
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Responded promptly to inquiries from students regarding their financial aid packages.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Evaluated and processed SAP appeals to ensure compliance with financial aid regulations.
Education
Associate of Arts - General Studies
South Plains College
Levelland, TX05-2015
Some College (No Degree) - General Studies
Texas Tech University
Lubbock, TXSkills
- Student records management
- Patience and composure
- Microsoft office
- Transcript processing
- Financial aid expertise
- Customer service excellence
References
References available upon request.
Timeline
Student Support Specialist
South Plains College
07.2016 - 12.2024
Financial Aid Advisor
South Plains College
08.2013 - 07.2016
Associate of Arts - General Studies
South Plains College
Some College (No Degree) - General Studies
Texas Tech University
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