RACHEL CEDERHOLM
Fond Du Lac
Summary
- Strong healthcare background defined my tenure at Children’s Hospital and my recent studies at MPTC. Skilled in multi-tasking and customer engagement, I excel in service-driven environments. Foster positive relationships with customers as I did in my time as a waitress. Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.Resourceful and have a strong passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
NCR (Nurtitional Care Representative)
Sodexo at Children’s Hospital
Fond du Lac
04.2024 - Current
- Assisted customers with inquiries and resolved
- Worked in Epic
- Documented customer interactions in the CRM system accurately.
- Worked with health professionals to acquire the best care for patients.
- Thoroughly reviewed many health documents to assure all patients current care is up to date.
- Trained new representatives on procedures and best practices.
- Participated in training sessions designed to enhance knowledge base related to products and services offered by organization.
Dental Assistant/Receptionist
Maury Family Dental
Fond du Lac
06.2023 - 08.2023
- Sterilized and disinfected instruments and treatment rooms.
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs.
- Set up dental instruments and supplies in alignment with dentist preferences.
- Provided support to other staff members as needed during busy times at the clinic.
- Developed positive relationships with patients and colleagues.
Bartender/Server
The Waters
Oshkosh
06.2022 - 08.2023
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
Waitress
Alaroma
Fond du Lac
06.2019 - 08.2022
- Followed company policies and procedures while performing job duties.
- Took initiative by anticipating customer needs before being asked for assistance.
- Learned proper food handling and sanitation procedures for safety and health regulations compliance.
- Developed strong customer service skills by consistently providing positive experiences to guests.
- Adapted quickly to changing order requests or special dietary needs of customers.
- Responded professionally to customer complaints in a polite manner.
- Utilized point-of-sale system to process payments from customers.
- Communicated effectively with co-workers in order to provide seamless service experience.
- Demonstrated ability to multi-task efficiently in a fast-paced environment.
Education
Associate of Science - Diagnostic Medical Sonography
Moraine Park Technical College
Fond Du Lac, WI 08.2025 - 08.2025
Associate - Radiology
Milwaukee Area Technical College
Milwaukee 08.2024 - 12.2024
Bachelor of Science - Biomedical Sciences
Marquette University
Milwaukee, WI 08.2022 - 05.2023
Skills
- Works well with others
- Very welcoming
- Healthcare background
- Skilled in service industry
- Customer service
- Worked in Epic
- Adaptability
Personal Information
Authorized To Work: US for any employer
Timeline
Associate of Science - Diagnostic Medical Sonography
Moraine Park Technical College
08.2025 - 08.2025
Associate - Radiology
Milwaukee Area Technical College
08.2024 - 12.2024
NCR (Nurtitional Care Representative)
Sodexo at Children’s Hospital
04.2024 - Current
Dental Assistant/Receptionist
Maury Family Dental
06.2023 - 08.2023
Bachelor of Science - Biomedical Sciences
Marquette University
08.2022 - 05.2023
Bartender/Server
The Waters
06.2022 - 08.2023
Waitress
Alaroma
06.2019 - 08.2022