Rachel Cernohous
Albert Lea,MN
Summary
Compassionate and empathetic direct care professional eager to learn and grow in the ever-changing field of mental health. Experience supporting clients through emotional, behavioral, and mental health challenges and crisis through guided conversation and therapeutic intervention. Skilled in thorough communication, de-escalation strategies, and active listening to ensure positive guidance and client growth. Committed to helping clients achieve their goals and maintain safety in a nurturing environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Care Professional
Nexus Gerard Family Healing
Austin, MN
04.2024 - Current
- Comply with all state regulations and guidelines using therapeutic interventions to support a culture of growth and safety for clients
- Lead using the "nurtured heart" approach, focusing on active listening, empathizing, and problem-solving skills
- De-escalate heightened situations by utilizing strong verbal skills, distraction techniques, and various coping strategies adhering to each individual's unique needs
- Continue to learn through ongoing training, collaboration, and hands on care to ensure best practices are being met
- Comply with all PHI and HIPAA laws to ensure the security and privacy of client information
- Facilitate therapeutic activities to promote emotional and social development in youth.
Steakhouse Server/ Cocktail Waitress
Diamond Jo Worth Casino
Northwood, IA
01.2023 - Current
- IA TIPS Certified
- Adhere to IA laws regarding alcohol consumption and sales
- Communicate effectively while receiving orders and interacting with guests to assure all needs are met
- Multitask in a fast-paced environment while paying close attention to detail to ensure excellent customer service
Cocktail Waitress/ Slot Attendant
Treasure Island Resort & Casino
Welch, MN
05.2021 - 01.2023
- Casino waitstaff: May 2021-February 2022
- MN TIPS, MN gaming license certified
- Verify valid forms of identification focusing on age, expiration dates, and restrictions
- Video attendant: February 2022- January 2023
- Accurately input information for tax forms; W2 and foreign winners
- Built lasting relationships with guests to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals
- Contributed to team success by assisting during busy periods, promoting a supportive work environment.
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Client Care Coordinator
Carver Lake Veterinary Center
Woodbury, MN
06.2021 - 09.2021
- Process financial transactions and handle personal information
- Prepare records for new patients/ clients and update files using previous records
- Communicate with team members, veterinarians, and vet techs to ensure proper scheduling and care was taken place
Education
Social Work - One college semester
Chippewa Valley Technical College
River Falls, WI12.2019
High School Diploma - undefined
River Falls High School
River Falls, WI04.2019
Skills
- Reliability
- Adaptive learning
- Flexibility
- Crisis intervention
- Problem-solving
- Leadership
- Mental health support
Certification
- First Aid Certification
- CPR Certification
- Driver's License
- Vulnerable adult training
- Trained in nurtured heart approach
- Work based learning program
- Iowa TIPS Certification
Timeline
Youth Care Professional
Nexus Gerard Family Healing
04.2024 - Current
Steakhouse Server/ Cocktail Waitress
Diamond Jo Worth Casino
01.2023 - Current
Client Care Coordinator
Carver Lake Veterinary Center
06.2021 - 09.2021
Cocktail Waitress/ Slot Attendant
Treasure Island Resort & Casino
05.2021 - 01.2023
High School Diploma - undefined
River Falls High School
Social Work - One college semester
Chippewa Valley Technical College