Gail Diop
Schaumburg,IL
Summary
Dynamic Youth Care Professional with extensive experience at Shelter-Inc, excelling in crisis intervention and client relationship development. Proven ability to implement effective behavior management plans, enhancing emotional support for at-risk youth. Skilled in case management and communication, fostering independence and improving quality of life for clients.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Youth Care Professional
Shelter-Inc
Arlington Heights, Illinois
08.2022 - Current
- Provided supportive care to at-risk youth in residential settings.
- Facilitated group activities to promote social skills and emotional development.
- Educated youth on coping strategies to manage stress and anxiety effectively.
- Monitored behavioral issues and implemented intervention strategies as needed.
- Oversaw intake services for youth joining program, completed paperwork, and determined placements.
- Developed, implemented, and monitored behavior management plans for youth.
Permanent Supportive Housing Case Manager
Housing Forward
Maywood, USA
11.2017 - Current
- Develop and maintain service linkages to support clients/residents and their families, including coordinating with local service providers such as utilities, government agencies, and charities.
- Maintain open case management for two families and fourteen individuals, mostly senior citizens.
- Provide ongoing life-skills training including problem-solving and coping skill development to aid in the participants' process of improving independence and quality of life.
- Conduct visits to the client's home to ensure compliance with the lease and rules of the Supportive Housing Program.
- Assured that participants attended doctors' appointments or scheduled meetings, including providing transportation.
- Increase proficiency in key skills through onsite and off-site training and meetings.
Case Aide/Benefits Coordinator
Housing Forward
Maywood, USA
05.2015 - 11.2017
- Prepared and processed case service forms, intake applications, and mandated paperwork assisting clients with applying for benefits and registering for services.
- Provided information on appropriate services for clients contending with substance abuse, homelessness, domestic violence or other issues.
- Assisted clients with rehabilitation and support services, including housing and shelter.
- Provided a secure environment for the clients and staff by being a visible presence at the entry point of the center.
Dispatch Coordinator
Sears
Elgin, USA
06.2014 - 04.2015
- Assigned daily work orders to repair technicians throughout New York and New Jersey area for appliances, furnaces, water heaters, and electronics.
- Maintained compliance with the National Cable and Telecommunication Association guidelines.
- Increased Customer service satisfaction by 35% in one year.
Dispatch Coordinator
Comcast
Schaumburg, USA
09.1999 - 11.2009
- Performed daily routing for up to 50 technicians in the Mount Prospect area, for the installation, service, and termination of cable and internet services.
- Provided technical support over the phone for customers having issues with their service.
- Tracked and supported technicians in the field, assuring each technician completed at least 10 service calls per day.
- Set up new accounts and resolved customer complaints.
Education
Bachelor of Arts - Interdisciplinary Studies/Social Work
Northeastern Illinois University
Chicago, IL05.2018
Skills
- Assessment of Clientele
- Case Management
- Crisis Intervention
- Emotional Support
- House Management
- Routine Monitoring
- Administrative Tasks
- Family Assessments
- Time Management
- Written-Verbal Communications
- Client Relationship Development
- Case Notes with PIRP Format
- File Management
- Behavior management
- Client assessment
- Effective communication
Certification
- CPI Crisis intervention training
- HIPAA Health Insurance Portability and Accountability
Timeline
Youth Care Professional
Shelter-Inc
08.2022 - Current
Permanent Supportive Housing Case Manager
Housing Forward
11.2017 - Current
Case Aide/Benefits Coordinator
Housing Forward
05.2015 - 11.2017
Dispatch Coordinator
Sears
06.2014 - 04.2015
Dispatch Coordinator
Comcast
09.1999 - 11.2009
Bachelor of Arts - Interdisciplinary Studies/Social Work
Northeastern Illinois University