Shakaylai McClure
Kankakee,IL
Summary
Compassionate Mental Health Professional experienced in providing exceptional customer service, problem-solving, and health plan benefits management. Utilized active listening and crisis intervention skills to de-escalate conflicts and ensure a supportive environment while effectively supervising youth and modeling positive behavior. Monitored medication administration according to established protocols, enhancing overall health and safety in diverse settings.
Overview
10
10
years of professional experience
Work History
Youth Care Professional
Nexus family healing
Manteno, Illinois
06.2023 - Current
- Supervised youth in family healing setting, maintaining safety and structure.
- Modeled positive behavior during daily routines and emotional support.
- De-escalated conflicts using calm verbal intervention and redirective techniques.
- Monitored medication administration for residents according to established protocols.
- Transported residents between facilities following safety guidelines and rules set forth by the organization.
Mental Health Technician
Shapiro Developmental Center
Kankakee, IL
06.2019 - 06.2023
- Delivered compassionate support to patients, fostering trust and enhancing therapeutic relationships
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through discharge
- Facilitated therapeutic groups, enhancing clients' coping skills, knowledge, and life skills.
Packer
Post
Wilmington, Illinois
01.2017 - 06.2018
- Packed products in accordance with specified instructions.
- Sealed boxes with tape and prepared them for shipment
- Inspected items for damage before placing them in packages
- Sorted products by order details and destination requirements
- Arranged items on pallets according to size and weight.
Pallet Wrapper
Neovia Logistics
Wilmington, IL
08.2017 - 01.2018
- Wrapped pallets for outbound shipping for Neovia Logistics shipping and receiving operations.
- Inspected pallet loads for stability for stability before applying stretch wrap.
- Staged finished pallets in warehouse areas in assigned warehouse areas for Neovia Logistics.
Cashier
Walmart
Kankakee, IL
- Operated cash register and POS system, efficiently processing cash, check, and credit card transactions
- Processed cash transactions at register and credit card payments, issued receipts and provided change
- Answered customer inquiries and provided store information, enhancing overall customer experience.
Manager
McDonald's
Bradley, IL
- Monitored staff performance, addressing issues to enhance team effectiveness
- Enforced customer service standards, resolving customer problems to ensure quality service delivery
- Trained employees on additional job positions, ensuring role coverage and operational continuity
Education
Certificate - Emergency Medical Technician
Elite
Bradley, ILHigh School Diploma -
Kankakee High School
Kankakee, ILSkills
- Youth Development Strategies
- Crisis Intervention
- De-Escalation Techniques
- Therapeutic Support Techniques
- Patient assessment
- Discharge Planning
- Mental Healthcare
- Suicide Prevention
- Emergency response
- Clinical documentation
- Medical documentation
- Knowledge of medical terminology
- Medical terminology knowledge
- Problem Solving
- Excellent Customer Service Skills
- Active Listening
Zip
60901
City
60901
Street
60901
Timeline
Youth Care Professional
Nexus family healing
06.2023 - Current
Mental Health Technician
Shapiro Developmental Center
06.2019 - 06.2023
Pallet Wrapper
Neovia Logistics
08.2017 - 01.2018
Packer
Post
01.2017 - 06.2018
Manager
McDonald's
Cashier
Walmart
Certificate - Emergency Medical Technician
Elite
High School Diploma -
Kankakee High School