Rachel Chen
Elk Grove,CA
Summary
Customer-focused and dependable professional with experience handling cash and card transactions, serving customers in fast-paced environments, resolving concerns, and supporting sales. Promoted to Team 2 Cashier at Chuck E. Cheese and trusted to train team members on cash-handling procedures. Business student pursuing a degree in Business, bringing accuracy, professionalism, communication, and relationship-building skills to an Associate Banker role.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Cashier → Team 2 Cashier & Party Server
Chuck E. Cheese
Elk Grove, CA
12.2024 - 09.2026
- Promoted to Team 2 Cashier with increased responsibility for register operations, cash handling, and customer service.
- Train and support team members on Team 2 cash handling procedures, register operations, and transactions.
- Process cash and card transactions while assisting guests with purchases, memberships, and questions on menu.
- Provide friendly customer service and handle customer concerns calmly and professionally.
- Support birthday parties by taking orders, serving guests, coordinating timing, and communicating with families.
- Complete closing tasks and support team operations during busy shifts.
Server
Janggoon Sushi & Korean BBQ
Elk Grove, CA
03.2026 - 07.2026
- Provided attentive customer service in a high volume restaurant while managing multiple tables and priorities.
- Communicated clearly with customers, answered menu questions, and helped guests choose items based on their needs.
- Handled payments and orders accurately and resolved customer concerns with professionalism.
- Worked closely with coworkers to maintain efficient service and a positive customer experience.
Education
High School Diploma - Business coursework
Cosumnes River College
Sacramento, CA09.2026
High School Diploma - undefined
Laguna Creek High School
Elk Grove, CA01.2025
Skills
- Customer Service
- Card & POS Transactions
- Sales & Upselling
- Professional Communication
- Teamwork & Collaboration
- Product Knowledge
- Cash Handling & Accuracy
- Training & Team Support
- Customer Issue Resolution
- Attention to Detail
- Multitasking
LANGUAGES
English
Chinese
AWARDS & RECOGNITION
Employee of the Month — Chuck E. Cheese, Statistically Top Upseller — Chuck E. Cheese (5x), MVP — Women’s Varsity Volleyball
Personal Information
Title: CUSTOMER SERVICE CASH HANDLING SALES TEAM TRAINING
Timeline
Server
Janggoon Sushi & Korean BBQ
03.2026 - 07.2026
Cashier → Team 2 Cashier & Party Server
Chuck E. Cheese
12.2024 - 09.2026
High School Diploma - undefined
Laguna Creek High School
High School Diploma - Business coursework
Cosumnes River College