Rachel Cheung

• Proactively contacted existing clients to discuss upgrades to HIPAA compliant faxing solutions within the framework of Consensus Cloud Solutions.

• Analyzed client needs and provided tailored recommendations to enhance their faxing capabilities, ensuring compliance with HIPAA regulations.

• Collaborated closely with the sales team to develop strategies for upselling and cross-selling Consensus Cloud Solutions' products and services.

• Utilized effective communication and negotiation skills to address client concerns and objections, ultimately driving successful conversions and upgrades.

• Maintained accurate records of client interactions and sales activities using CRM software, ensuring timely follow-ups and documentation.

• Stayed informed about industry trends and regulatory changes related to healthcare and data security to better advise clients on compliance requirements.

• Acted as a trusted advisor to clients, offering expert guidance on optimizing their cloud-based solutions to meet evolving business needs and regulatory standards.

• Engaged and interacted with consumers to create demand for products
• Created User-generated content on a monthly basis in order to promote new releases
• Participated in internal debriefs in order to best understand the usability and intentions behind individual ideas
• Educated consumers about features and benefits of product line to increase sales
• Collaborated with market research groups and in-house marketing team to develop brand building strategies.

• Work alongside Sales Reps and Recruiters to submit the best qualified candidates to the client
• Maintain and grow close relationships with representatives
• Track and organize candidates' status, shortlists, and interviews
• Manage and monitor onboarding process for all new hires
• Build and maintain strong relationships with internal recruiters to help facilitate recruiting on open requirements
• Communicate with internal team about job openings, closings, updated information, etc
• Very self-directed, work remotely from home office
• Build relationships with and build trust from Account Managers across the country, learning what is important about their job openings, and communicating that internal recruiters
• Able to build an effective relationship with internal employees, external contacts, clients both in person and remote (via phone and email)
• Developed and strengthened relationships with internal and external partners to achieve collective goals and objectives.

• Sourcing and screening of potential IT candidates for contract, contract-to-hire and permanent openings with clients
• Analyze candidate information to determine matches between candidates and job openings
• Interview prospective candidates and educate candidates on company process
• Establish relationships with consultants/contractors in specified region or with specified clients
• Be familiar with industry trends, including client, market and unemployment conditions
• Collaborate with Account Managers on candidate evaluation, job definition, and process improvement by leveraging extensive knowledge of client expectations and environments to provide the best possible resources.

• Oversaw social media activity and analyzed patterns seen in audience segmentation in order to present the best strategies to increase customer count
• Worked closely with Human Resources, updating and presenting new and modern ideas to help run the company smoothly from the inside out
• Developed long term timelines in order to map out and track patterns of engagement and success of implemented strategies
• Researched and analyzed media data to identify trends and opportunities for clients
• Managed media campaigns and schedules from inception to completion.

• Designed advertisements on Photoshop to be posted on all of BOH's social media platforms
• Updated each social media platform daily with upcoming events or news updates
• Followed up on any questions via email regarding the mission, product, and self-involvement of the organization, representing a voice of BOH for the public
• Collaborated with Retail Coordinator, Public Relations, and Writing department to ensure cohesion in various media development
• Analyzed monthly data generated by all social media platforms and researched ways to efficiently increase given numbers
• Suggested improvements to enhance customer experience on social platforms and internal processes
• Utilized various social media channels such as Twitter, Facebook, and Instagram to promote products, services and content
• Focused on growing social media presence through engaging content and using data and customer insights to guide process.