Rachel Duckett
Sales Professional
Reno,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position for Ashley Homestore. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Professional Nail Technician
Self Employed Services
Reno, NV
05.2004 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Completed consultations with spa guests to determine nail care needs.
- Kept tidy and organized area to comply with cleanliness standards.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Oversaw schedule to manage appointments of new and existing clients.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Grew repeat client base through effective marketing and customer service.
- Collaborated with other members of salon staff to provide amazing client experience.
Professional Nanny
Self Employed Services
Truckee, CA
03.2017 - 03.2023
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Taught children everyday skills and language.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Supervised children engaged in physical activity, learning and social skills with peers.
Room Service Server
The Ritz-Carlton Hotel Company
Truckee, CA
01.2017 - 03.2021
- Prepared special services for guests such as honeymoon and other romantic packages.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Maintained clean and safe work environment.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Education
Cosmetology - Nail Technician
Deloux Cosmetology
Reno, NV 01.2004 - 12.2004
Associate Of Business Administration - Business Communications
Truckee Meadows Community College
Reno, NV 05.1999 - 08.2002
Bachelor Of Applied Science - Education
University of Nevada - Reno
Reno 11.2016 - 08.2018
Skills
Account servicing
Network development
Lead prospecting
Systems and software programs
Strategic planning
Revenue Generation
Performance improvement
Product promotions
Nail & Massage expertise
Records management
Account development
Client Service
Business marketing
Retention strategies
Problem solving strength
Interpersonal communication skills
Customer Relations
Timeline
Professional Nanny
Self Employed Services
03.2017 - 03.2023
Room Service Server
The Ritz-Carlton Hotel Company
01.2017 - 03.2021
Bachelor Of Applied Science - Education
University of Nevada - Reno
11.2016 - 08.2018
Professional Nail Technician
Self Employed Services
05.2004 - Current
Cosmetology - Nail Technician
Deloux Cosmetology
01.2004 - 12.2004
Associate Of Business Administration - Business Communications
Truckee Meadows Community College
05.1999 - 08.2002