Rachel Coffman
Summary
Enthusiastic retail professional with hands-on experience with people of all stripes, in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success and creating a positive work environment with team members.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Teacher’s Assistant
Newton Board Of Education
Newton
09.2025 - Current
- Assisted teachers in planning and delivering engaging lesson plans for disabled students
- Took on deferent tasks each day, depending on changing and unexpected situations
- Organized classroom materials and maintained a tidy learning environment.
- Collaborated with teachers to assess student progress and provide feedback.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Substitute Teacher
Newton Board Of Education
Newton
01.2022 - 06.2025
- Delivered engaging lessons across various subjects to diverse student groups.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to develop instructional materials and resources.
Sales Associate
Michaels Craft Store
Newton
08.2024 - 11.2024
- Assisted customers in selecting craft supplies and offered product recommendations.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Operated cash register, processed transactions, and provided accurate change.
Staples Print Associate
Staples, The Office Supply Superstore
Newton
06.2023 - 12.2023
- Operated print machinery for various customer projects and orders.
- Assisted customers with design and print options to meet their needs.
- Managed inventory of print supplies to ensure availability and organization.
- Resolved customer inquiries regarding print services promptly and professionally.
- Created digital proofs for customers using Adobe Illustrator and Photoshop software.
Sales Associate/Shipping Clerk Administrative Assistant
Marco’s Emporium
Pompton Plains
01.2011 - 06.2019
- Assisted customers with product selection and inquiries during busy sales periods.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Conducted inventory checks to ensure stock levels met customer demand and expectations.
- Responded promptly to customer complaints, ensuring satisfaction through effective communication.
- Developed product knowledge to provide informed recommendations to customers regularly.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new staff on store policies, sales techniques, and customer service standards.
Education
Associate of Arts - Art Education
Sussex County Community College
Newton, NJ 09.2021 - 06.2023
Skills
- Customer service
- Point-of-sale systems
- Customer relationship management
- Verbal and written communication
- Inventory management
- Retail operations
- Graphic design
Timeline
Teacher’s Assistant
Newton Board Of Education
09.2025 - Current
Sales Associate
Michaels Craft Store
08.2024 - 11.2024
Staples Print Associate
Staples, The Office Supply Superstore
06.2023 - 12.2023
Substitute Teacher
Newton Board Of Education
01.2022 - 06.2025
Associate of Arts - Art Education
Sussex County Community College
09.2021 - 06.2023
Sales Associate/Shipping Clerk Administrative Assistant
Marco’s Emporium
01.2011 - 06.2019