Youssef Hamed
IT Support Engineer
Doha
Summary
- Dynamic educator and IT professional with experience as a Teacher’s Assistant at Professor Yasmine office at Sinai University. Skilled in enhancing student engagement and critical thinking while providing exceptional customer service for IT issues. Proficient in network troubleshooting and remote desktop support, ensuring seamless technology integration in educational settings.
- Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, multitasker,and creative under pressure.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Teacher’s Assistant
Professor Yasmine Sinai University
01.2022 - 05.2025
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Liaised between technical teams and non-technical users to translate complex issues into simple solutions
- Trained new hires on IT policies, tools, and troubleshooting basics
- Collaborated with cross-functional teams during system upgrades and rollouts
- Automated routine tasks with PowerShell scripts to improve efficiency and reduce human error
- Supported Office 365, Google Workspace, and enterprise SaaS
- Configured and maintained VPNs, firewalls, and antivirus systems to ensure secure remote access
- Diagnosed and resolved hardware, software, and network issues across Windows, macOS, and Linux environments
- Monitored and maintained LAN/WAN infrastructure, including switches, routers, and wireless access points
Education
Computational Science
Sinai University
KANTARA07-2025
Skills
Customer service for IT issues
Additional Information
i live in Qatar for 20y and still have a Qatar Resident Permit so no need to start from scratch :)
Timeline
Teacher’s Assistant
Professor Yasmine Sinai University
01.2022 - 05.2025
Computational Science
Sinai University
Similar Profiles
Monica Clare PamoradaMonica Clare Pamorada
F&B Coordinator at Qsar Al Yasmine (Yasmine Palace)F&B Coordinator at Qsar Al Yasmine (Yasmine Palace)
David-Michael StonerDavid-Michael Stoner
Research Assistant at University ProfessorResearch Assistant at University Professor
Lina Abu WaselLina Abu Wasel
Intern at Linda Migis Seker University ProfessorIntern at Linda Migis Seker University Professor
Sama SajeedSama Sajeed
Intern at Karuna Medical CollegeIntern at Karuna Medical College
JERMAINE NJUGUNAJERMAINE NJUGUNA
Barista at Ali Bin AliBarista at Ali Bin Ali