Rachel Cohen
San Francisco,CA
Summary
Accomplished leader with extensive experience at the YMCA of Greater San Francisco, improving wellness programming for a membership base exceeding 6,000. Strong skills in team building, member connection, budgeting, coaching, and development initiatives. Promotes a positive workplace culture that elevates employee engagement and productivity.
Overview
12
12
years of professional experience
Work History
Director of Healthy Living
YMCA of Greater San Francisco
San Rafael, CA
09.2023 - Current
- Expanded wellness programming to engage over 6,300 memberships.
- Mentored staff of more than 55 employees, including Wellness and GroupX coordinators.
- Collaborated on 2030 Vision initiatives to align with organizational goals, and developed comprehensive training and onboarding materials association-wide.
- Managed budgets totaling $1 million for Group Exercise, Wellness, Personal Training, and Adult Sports programming.
Store Manager
Rothy's
Santa Clara, CA
03.2023 - 07.2023
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Developed extensive knowledge of Rothy's history to enhance customer experiences.
- Executed comprehensive store operations, including hiring, training, and payroll.
- Coordinated initiatives to elevate customer engagement, boosting activation and retention rates.
Assistant Store Manager| Keyholder
Rothy's
San Francisco, CA
08.2019 - 03.2023
- Cultivated meaningful customer connections andriving brand loyalty and
- Implemented tailored guest approaches, achieving high sales performance and top conversion rates.
- Managed team motivation and cohesiveness to enhance productivity across all levels.
- Demonstrated self-motivation while fostering collaboration among team members.
Office Manager| Business Broker
DPS
Las Vegas, NV
06.2013 - 08.2017
- Managed office operations and streamlined administrative processes for efficiency.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Developed and maintained comprehensive marketing strategies to enhance visibility.
- Conducted a thorough analysis and created formal evaluations for prospective buyers and financial institutions.
Education
MA - Performance Psychology
National University
01-2022
BA - Dance
San Francisco State University
05-2020
Skills
- Performance coaching and development
- Problem solving and de-escalation
- Growth mindset
- New store openings
- Budget management
Timeline
Director of Healthy Living
YMCA of Greater San Francisco
09.2023 - Current
Store Manager
Rothy's
03.2023 - 07.2023
Assistant Store Manager| Keyholder
Rothy's
08.2019 - 03.2023
Office Manager| Business Broker
DPS
06.2013 - 08.2017
MA - Performance Psychology
National University
BA - Dance
San Francisco State University
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