RACHEL CORTEZ
Prosper
Summary
Dynamic home sales manager with extensive experience in luxury residential communities. Proven track record in relationship-based selling and strategic partnership development. Strong focus on team mentorship to enhance sales performance and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Manager
Toll Brothers
12.2021 - Current
- Consistently meet and exceed community sales goals through relationship-based selling and strategic follow-up.
- Lead sales activities for luxury residential communities, guiding buyers from initial consultation through closing.
- Educate prospective buyers on home designs, community features, financing options, and personalization opportunities.
- Developed partnerships with Realtors, lenders, and local business professionals, generating qualified traffic and referrals.
- Negotiate purchase agreements and ensure compliance with company policies and real estate regulations.
- Monitored market trends, competitor activity, and pricing strategies to inform sales strategies and enhance performance.
- Partner with construction, mortgage, design studio, and closing teams to provide a seamless customer experience.
- Mentored and supported sales team members, fostering a culture of excellence and accountability.
Sales Assistant
Perry Homes / Britton Homes
10.2017 - 12.2021
- Created sales opportunities through targeted prospecting, referral development, and effective marketing campaigns.
- Facilitated sales of new homes and inventory properties, contributing to overall sales goals.
- Guided clients through design selections, structural options, and change-order processes.
- Coordinated with mortgage professionals to identify financing solutions.
- Organized Realtor events, community marketing initiatives, and open houses.
- Educated buyers on sales, construction, and warranty processes.
- Prepared and reviewed contracts, disclosures, and confidential documents.
- Addressed customer concerns, ensuring high satisfaction levels and fostering repeat business.
Realtor
Realty One Group
11.2013 - 12.2016
- Led property tours and guided buyers and sellers throughout the transaction process.
- Coordinated escrow activities and managed contingency timelines to achieve timely closings.
- Provided market analysis and pricing recommendations.
- Educated clients on financing, legal requirements, and market conditions.
- Developed client base through targeted networking, referrals, and strategic marketing.
Account Manager / Licensed Realtor
Real Property Management Exclusive
10.2011 - 11.2013
- Managed a portfolio of more than 250 residential properties.
- Maintained occupancy rates above 96%.
- Oversaw budgeting, coordinated maintenance, managed leasing activities, and fostered tenant relations to ensure seamless property operations.
- Implemented rental pricing strategies and operational improvements to maximize property revenue and enhance tenant satisfaction.
- Managed vendor relationships and repair contracts to ensure timely service delivery and maintain property standards.
Realtor
RE/MAX
03.2006 - 09.2011
- Guided buyers and sellers through successful residential real estate transactions.
- Provided tailored customer service and efficient transaction management.
- Coordinated open houses and client showings to maximize property visibility.
- Conducted market analyses and property evaluations.
Education
Real Estate Certification -
Kaplan Professional School
Las Vegas, NV01-2006
High School Diploma -
North Salinas High School
Salinas, CA05-1996
Skills
- Home sales management
- Lead generation
- Contract negotiation
- Sales forecasting
- Pipeline management
- Strategic sales planning
- Market analysis
- Realtor and broker relations
- Community marketing
- Escrow coordination
- Financing coordination
- Construction process knowledge
- Team leadership
- Relationship management
- Problem resolution
- Service excellence
- Public speaking
Timeline
Sales Manager
Toll Brothers
12.2021 - Current
Sales Assistant
Perry Homes / Britton Homes
10.2017 - 12.2021
Realtor
Realty One Group
11.2013 - 12.2016
Account Manager / Licensed Realtor
Real Property Management Exclusive
10.2011 - 11.2013
Realtor
RE/MAX
03.2006 - 09.2011
Real Estate Certification -
Kaplan Professional School
High School Diploma -
North Salinas High School