Rachel Coto
Warner Robins,GA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Manager
Spherion Staffing and Recruiting
09.2023 - Current
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Negotiated contracts and managed budget for recruiting expenses.
- Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
- Created comprehensive reports on recruitment trends and metrics which informed executive decision-making related to workforce planning strategies.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
Human Resources Manager
Convey Health Solutions
02.2020 - 09.2023
- Lead talent acquisition, ensuring high-quality staffing solutions and surpassing performance targets
- Enhance client and candidate satisfaction, boosting branch reputation and achieving measurable results
- Manage branch operations, consistently meeting staffing goals and driving operational excellence
- Onboard and train staff, setting goals to drive sales performance and align with organizational objectives
- Mentor and guide recruiters, fostering professional growth and skill development to exceed client expectations.
Human Resources Supervisor
Navihealth
01.2017 - 02.2020
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Developed strategic HR initiatives aligned with company goals for improved overall performance levels.
- Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
- Successfully mediated workplace disputes; preserving strong working relationships among team members.
Trainer
Baptist Health Hospital
08.2014 - 01.2017
- Led orientation programs for sales teams, enhancing onboarding efficiency by 29%
- Trained call center representatives, elevating client support satisfaction
- Hired and onboarded new employees, ensuring smooth team integration.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
Graduate Certificate - Graduate SHRM
University of Phoenix-Arizona
Master of Business Administration - MBA - Human Resources Management and Services
University of Phoenix
11.2023
Bachelor's Degree - Business Administration, Management and Operations
University of Phoenix
06.2022
Skills
- Human Resources (HR)
- Company Acquisitions
- Staff Development
- HR Reporting
- New Hire Training
- Employee Orientations
- Recruiting
- Talent Pipelining
- Human Resource Planning
- Talent Management
- Leadership Development
- Employee Advocacy
Additionalinformation - Honorsawards
THE NATIONAL SOCIETY OF LEADERSHIP SUCCESS, During my Master's program at the University of Phoenix, I was honored with the National Society of Leadership award. I successfully completed the Leadership Induction, Success Networking, and Foundations of Leadership, which further solidified my expertise in leadership.
Timeline
Talent Acquisition Manager
Spherion Staffing and Recruiting
09.2023 - Current
Human Resources Manager
Convey Health Solutions
02.2020 - 09.2023
Human Resources Supervisor
Navihealth
01.2017 - 02.2020
Trainer
Baptist Health Hospital
08.2014 - 01.2017
Graduate Certificate - Graduate SHRM
University of Phoenix-Arizona
Master of Business Administration - MBA - Human Resources Management and Services
University of Phoenix
Bachelor's Degree - Business Administration, Management and Operations
University of Phoenix