Rachel Coto
Warner Robins,GA
Summary
Talented hr leader with several-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
Convey Health Solutions
Miami, Florida
02.2020 - 09.2023
- Developed and implemented recruitment strategies to attract qualified candidates.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Mentor and guide recruiters, fostering professional growth and skill development to exceed client expectations.
- Provided guidance on adhering to labor laws including FMLA, ADA, and Title VII.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
Human Resources Supervisor
Navihealth
Remote
01.2017 - 02.2020
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Developed strategic HR initiatives aligned with company goals for improved overall performance levels.
- Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
- Successfully mediated workplace disputes; preserving strong working relationships among team members.
Trainer
Baptist Health Hospital
Miami, Florida
07.2013 - 01.2017
- Boosted new hire integration speed through facilitated sales team orientations
- Implemented targeted programs to increase team proficiency in customer interactions.
- Hired and onboarded new employees, ensuring smooth team integration.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided feedback on employee performance based on observed results during training sessions.
Education
Master of Business Administration - MBA - Human Resources Management and Services
University of Phoenix
11.2023
Bachelor's Degree - Business Administration, Management and Operations
University of Phoenix
06.2022
Graduate Certificate - Graduate SHRM
University of Phoenix-Arizona
Skills
- Employee Talent Development
- Proficient in Applicant Tracking Systems
- Talent Acquisition
- Recruitment Sourcing
- Leadership Training
- Workplace Development Initiatives
- Payroll Administration
- Skilled Labor Negotiator
- Workforce Development
- Onboarding, Training, and Development
- Recruitment and hiring
- HR Operational Procedures
- Succession Planning
Timeline
Human Resources Manager
Convey Health Solutions
02.2020 - 09.2023
Human Resources Supervisor
Navihealth
01.2017 - 02.2020
Trainer
Baptist Health Hospital
07.2013 - 01.2017
Master of Business Administration - MBA - Human Resources Management and Services
University of Phoenix
Bachelor's Degree - Business Administration, Management and Operations
University of Phoenix
Graduate Certificate - Graduate SHRM
University of Phoenix-Arizona
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