Summary
Overview
Work History
Education
Skills
Certification
Professionalreferences
Timeline
Generic
Rachel Crabb

Rachel Crabb

Taylor,USA

Summary

I am a Human Resources Generalist and Recruiter. I have a learning mindset and a "don't delay-manage today" attitude. I take pride in my work. My key strengths include relationship building, and having situational leadership skills. I am an adaptable, reliable, and results-oriented professional who continuously seeks to enhance my knowledge in Human Resources, recruiting and all work proficiencies.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Human Resources Generalist and Recruiter

Bitdeer Inc.
08.2019 - Current
  • Company Overview: Digital Asset Mining Services/Data Center for Cryptocurrency
  • Work with over 180 employees across Texas and Washington, California, Tennessee, and soon Ohio
  • Hired over 150 employees
  • Strong knowledge of full cycle hiring and termination (Sourcing, Screening, Interviewing, Selecting, Hiring, onboarding, orientation, and Exit interviews)
  • E-Verify and Form I-9
  • Leave-of-absence, personnel records
  • Request/review background and drug screens
  • Regular contact with US-based and overseas team members to ensure proper communication at all levels and to ensure a cohesive culture for our overall goal for our region and company
  • Empathy, and emotional intelligence, effectively develop and manage employee relations
  • Compliance with federal, state, and local employment and benefits laws and regulations
  • Document, write and record warnings for employee accountability and support for appropriate follow up and prepare for terminations
  • Work with numerous clients of staffing agencies helping to keep record of hours/timecards for payroll and hiring purposes
  • Work continuously with management and headquarters to create HR policies and procedures as we grow into a larger company
  • Liaison between benefits, payroll, and employees
  • Work with the safety manager to ensure all employees have awareness on safety and trained
  • Workers’ compensation/injury reports
  • Awarded 2022 Bitdeer’s CHEER Star Award for the US location, special recognition of outstanding performance and commitment in excellence
  • Initiated and implemented new policies and training: Dress Code, Drug Screening, Holiday pay, Safety Awareness for employees
  • Work Authorization for citizens and non-citizens – Approval and compliance with work ID requirements in the U.S. reviewing validity of IDs. Designed to secure site for safety. Make badges with a scanning barcode for all employees and customers for tracking, monitoring traffic, and audit work expirations
  • Built project of written encouragement/affirmations that each employee receives to either keep or pay it forward and give to another employee to encourage them with management participating to show their support in behavior and morale boosting
  • Opened a Kudos program – “Cheers for Deer’s” – acknowledge employees for going above and beyond utilizing free items received from Uline orders
  • Staffing agency charges a different percentage whether they recruit, or I recruit. I was able to save 33% rate per employee as I decided I could save the company a lot of money if I recruited to obtain the lower % bill rate
  • Start-up company situation: Implemented a warning and verbal warning system for managers to be organized with their employees, document, and track employee’s behavior
  • While an HR director search was in progress for the US, I was able to fill in the gap for my site plus our other US sites, Washington, Tennessee and California. Represented and supported leadership while also being flexible in communication to overseas headquarters schedule and leaders.
  • Improve Employee Experience: Encourage retention with our employees, have an onboarding check-in for employees who are newly hired

Front Desk Support

PS Property Management
01.2018 - 01.2019
  • Raised online reviews for the company from 3.8 to 4.2 with extreme attention on customer service
  • (Earned over $1500 in incentive gift cards in ten months)
  • Respond to high level of complaints and deliver professional crucial conversations serving HOA and condo communities
  • Customer focused on resolution and education regarding HOA policy and regulations
  • Answering high volume phones and welcoming guests, responding to homeowner inquiries for fast paced, growing business of over 60 plus communities which include hundreds of household properties

Administrative/Executive Secretary II

STATE FARM INSURANCE
01.2015 - 01.2018
  • Coordinated hiring and termination for company, desk moves, promotions and equipment transactions for two centralized operations centers handling 100+ employees in two different cities
  • Positively supported nine team managers, one section manager, and seventy-nine claim specialists
  • Vendor payments
  • Produced numerous databases to track and monitor employee productivity and departmental education
  • Increased tracking allowed the department management to monitor employee education for completion
  • This led to an increased compliance rate several months before the deadline
  • Provided technical assistance for peers and supervisors
  • Departmental compliance with company and regulatory agency records, policies and procedures and retention with confidentiality
  • Event planning for anniversaries, retirement, and employee recognition

(Human Resources) Career Track and Market Area Support/Administration

STATE FARM INSURANCE
01.2005 - 01.2015
  • Point of contact and high-level clerical/technical support for recruiters, sales leaders, supervisors, Corporate and Zone employees and candidates within the Agency Career Track process
  • Facilitated Understanding Seminars (25+ candidates each month) and numerous full day Candidate Structured Interviews, also traveling to other locations
  • Coordinated all logistics for monthly interviews, meetings, travel arrangements, reimbursements, hotel accommodations, meeting facilities, interview agendas, and catering needs
  • Candidate background check, resume/applications, tracking system, coordinating candidate testing and follow-up
  • Collect weekly, monthly, yearly reports for leadership for tracking individual and team performance and overall department progress

Claim Service Assistant - Fire Company

STATE FARM INSURANCE
01.2001 - 01.2005
  • Provided administrative support for claim representatives and department supervisor, ensuring smooth operations
  • Greeted customers promptly and delivered information in a professional manner, enhancing customer satisfaction
  • Produced timely payments to policy holders and vendors, ensuring efficient claim processing
  • Scheduled and facilitated meetings, demonstrating organizational skills
  • Lead coordinator and facilitator for Mentoring Program for office employees/zone
  • Collaborated with title companies to handle/transfer/lien hold issues for off road titles accurately and efficiently

Education

Psychology and Physical Therapy

South University
Round Rock, TX

Sign Language

North Harris Montgomery Community College
Conroe, TX

Thrall High School -

Skills

  • Human Resources-HRIS
  • Training and Development
  • New employee orientation and onboarding
  • Employee Onboarding Processes
  • Risk assessment-Employee Safety and Security
  • Employee Counseling- Grievance handling
  • Workers Compensation
  • Team Collaboration
  • Background Checks
  • Workers' compensation
  • Retention Strategies
  • Employee Engagement
  • Implement Policies and Procedures
  • Situational Leadership
  • Counseling
  • Conflict resolution
  • Relationship Building
  • Customer Focused
  • Project Management - Event Coordination
  • Recruiting - Pre-employment screening
  • Interviewing - Hiring
  • Background check
  • Microsoft Office
  • Excel
  • Word
  • Outlook
  • Power Point
  • Share Point
  • One Drive
  • Google Docs
  • Slack
  • Trello
  • ADP Workforce Now
  • Okta
  • Compliance
  • Data Entry
  • Analyzing reports
  • Business Process Improvement
  • Adaptable to change
  • Resourceful
  • Exceptional follow up
  • Communication
  • Job Fairs
  • Presentations
  • Employment Verifications
  • Benefits Administration
  • HR Policies Implementation
  • Records Management
  • Employee Relations
  • Internal investigations
  • Employee file management
  • Termination Procedures - Exit Interviews

Certification

  • International Toastmasters – Competent Speaker, Competent Leader, 2014
  • Member of SHRM – Studying for SHRM-SCP Certification
  • CPR AED Certified
  • AIHR Academy – HR Manager & Leadership Certificate, Pending graduation 2024

Professionalreferences

  • Jane Li, HR Director, jieli1980@gmail.com, 330-398-6178
  • Laurie Bauer, Talent Coach & Manager, lbauer12224@gmail.com, 512-627-1881
  • Katherin Lin, HRBP, lin.katherinec@gmail.com, 510-673-6818
  • Sonia Gonzalez, Benefits Advisor, Sgg457@gmail.com, 956-212-6561

Timeline

Human Resources Generalist and Recruiter

Bitdeer Inc.
08.2019 - Current

Front Desk Support

PS Property Management
01.2018 - 01.2019

Administrative/Executive Secretary II

STATE FARM INSURANCE
01.2015 - 01.2018

(Human Resources) Career Track and Market Area Support/Administration

STATE FARM INSURANCE
01.2005 - 01.2015

Claim Service Assistant - Fire Company

STATE FARM INSURANCE
01.2001 - 01.2005

Sign Language

North Harris Montgomery Community College

Thrall High School -

Psychology and Physical Therapy

South University

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