Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Crozier

Buckeye,AZ

Summary

I am a Senior Investigator within Uber's Trust and Safety Team. For the last 6 years I have worked independently identifying threats within the Uber app and real world scenarios. I have also collaborated with stakeholders such as our legal teams, media, and law enforcement to combat serious crime and fraud.

Overview

11
11
years of professional experience

Work History

Senior Investigator

Uber
Phoenix, AZ
01.2018 - Current
  • Manage a high volume case load in a fast paced environment
  • Employ critical thinking and creative problem-solving skills to navigate high severity safety concerns
  • Well versed in JIRA, ZenDesk, Salesforce, Google Docs/Sheets/Slides, MS Office to complete daily tasks
  • Developed relationships with legal teams, media, and law enforcement for briefing and further case development
  • Maintain detailed case log of all cases assigned to monitor progress and completion
  • Make executive decisions carrying out company polices and standards
  • Produce timely and accurate written reports documenting findings

Community Support Representative

Uber
Phoenix, AZ
04.2017 - 12.2018
  • Monitored Uber’s social media websites (Facebook, Twitter, etc.)
  • Resolved complex and escalated support issues
  • Recognized as a subject matter expert in company policies and support logic

Restaurant Manager

IHOP
Phoenix, AZ
02.2016 - 03.2017
  • Resolved challenging customer complaints to full satisfaction which promoted brand loyalty and maximized repeat business
  • Oversaw scheduling, inventory management, and supply ordering to maintain a fully stocked kitchen

Crew Leader, Trainer

Sonic Drive-In
Surprise, AZ
05.2013 - 02.2016
  • Built team moral and culture to effectively run a high traffic and high volume restaurant
  • Trained incoming staff on restaurant's practices, culture, and procedures to augment job satisfaction and productivity

Education

License - Real Estate; Residential

Arizona School of Real Estate And Business
Peoria, AZ
10.2021

High School Diploma -

Shadow Ridge High School
Surprise, AZ
05.2015

Skills

  • Case management (triage, investigations, resolution)
  • Strong communication (written and verbal)
  • Emotional Intelligence
  • Fact finding
  • Analytical skills
  • Interpersonal skills

Timeline

Senior Investigator

Uber
01.2018 - Current

Community Support Representative

Uber
04.2017 - 12.2018

Restaurant Manager

IHOP
02.2016 - 03.2017

Crew Leader, Trainer

Sonic Drive-In
05.2013 - 02.2016

License - Real Estate; Residential

Arizona School of Real Estate And Business

High School Diploma -

Shadow Ridge High School

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Rachel Crozier