Rachel Cunningham
Ogden,UT
Summary
Upbeat and friendly professional with extensive experience in customer relationship management and operational excellence. Committed to enhancing customer satisfaction and team performance through effective communication and strategic problem-solving.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Owner/Operator Truck Driver
Self
Ogden, Utah
11.2020 - Current
- Managed daily logistics for transportation routes and schedules.
- Maintained accurate vehicle maintenance and safety inspection records.
- Communicated effectively with clients to ensure timely delivery of goods.
- Created and maintained budgets to ensure profitability.
- Created and adapted scheduling to ensure timely delivery of goods.
- Created and adapted routing to ensure timely delivery of goods.
- Assessed hazards and emergency situations to ensure safety while maintaining communication to ensure customer satisfaction.
Certified Training Manager
Arby's
Ogden, UT
11.2016 - 04.2020
- Developed training programs for team members to enhance skills and knowledge.
- Facilitated workshops to improve employee engagement and performance.
- Conducted assessments to evaluate training effectiveness and employee progress.
- Consistently met and exceeded corporate standards for cleanliness, safety, and customer satisfaction.
- Trained prospective managers and facilitated their transition into running their own restaurants.
- Created and optimized schedules to ensure both employee and customer satisfaction.
- Maintained and repaired equipment, I.E. toasters, fryers, ovens...
- Developed and maintained a cleaning schedule.
- Communicated goals and performance to both employees and superiors.
- Analyzed feedback from customers and employees to create plans of action to improve restaurant operations.
- Implemented onboarding processes for new hires to ensure smooth transitions.
- Mentored managers and new trainers and provided guidance on best practices.
Training General Manager
Papa Johns
Farmington, UT
04.2011 - 10.2016
- Coordinated onboarding processes for new employees and ensured compliance.
- Facilitated ongoing training sessions to enhance staff performance and service standards.
- Evaluated training effectiveness through assessments and feedback mechanisms.
- Implemented operational improvement strategies to streamline training delivery processes.
- Maintained training materials and resources to align with company policies and updates.
- Conducted performance reviews with trainees to assess progress and identify areas of improvement.
- Provided advice and coaching to supervisors regarding best practices for providing ongoing learning opportunities for staff members.
- Monitored quality control processes throughout the organization's learning environment.
- Scheduled classes, workshops, seminars, webinars, and other events related to employee development.
- Analyzed feedback from employees on existing training programs in order to make improvements as needed.
- Managed budget allocations and resource planning for multiple projects.
- Developed training programs to enhance team skills and performance.
- Analyzed market trends to inform strategic decision-making processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Roy High
Roy, UTSkills
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Employee training
- Operational improvement
- Recordkeeping and documentation
- Customer service
- Hospitality and accommodation
Certification
- Class A Commercial Driver's License
References
References available upon request.
Timeline
Owner/Operator Truck Driver
Self
11.2020 - Current
Certified Training Manager
Arby's
11.2016 - 04.2020
Training General Manager
Papa Johns
04.2011 - 10.2016
Roy High