Rachel Danko
Charlotte,NC
Summary
Performance-driven retail professional offering natural leadership talent and advanced team-building abilities developed over 12 years of industry experience. Consistently improves employee motivation, customer satisfaction and team performance with hands-on, collaborative strategies. Skilled at organizing workloads to efficiently meet high-volume retail needs, with the objective of one day training to become a District Team Leader.
Overview
15
15
years of professional experience
Work History
Multi Unit Assistant Manager
Alter’d State
02.2025 - Current
- Mentored junior team members to enhance their product knowledge and sales acumen, contributing to overall team success.
- Implemented visual merchandising strategies that aligned with brand guidelines and boosted product visibility.
- Analyzed sales data to identify trends and opportunities for growth, informing strategic business decisions.
- Facilitated regular training sessions for employees on new product offerings or updated company policies, ensuring staff were well-informed at all times.
- Cultivated a positive work environment by promoting teamwork, open communication, and recognition of employee achievements.
- Compiled and analyzed data to determine approaches to improve sales and performance.
STORE TEAM LEADER
American Eagle Outfitters
02.2024 - 02.2025
- Top volume store in the district
- Positive growth results in less than 2 months, in every KPI
- Managed POS, payroll and scheduling systems to control store expenses and resources.
- Developed strong customer service skills by consistently providing friendly and helpful assistance to customers.
- Demonstrated leadership abilities by training new team members on store policies and procedures.
- Trained new store team leaders within the district
STORE LEADER
Bath & Body Works Inc.
07.2021 - 02.2024
- Created successful plans to maximize profits and reduce loss
- Built customer loyalty through knowledgeable sales, support and education on brand products and services
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions
- Received store deliveries and transported items to correct facility locations
- Increased sales within first year
- Promoted and grew talent base within one year
STORE TEAM LEADER
American Eagle Outfitters, INC
04.2021 - 07.2021
- Within one month of rebuilding, location is number one with conversion & leverage
STORE TEAM LEADER
American Eagle Outfitters, INC
06.2019 - 04.2021
- Gold & Diamond Council 2019 & 2020 winner Was able to take shrink from 5.8% to a .61%
- Promoted 6 employees within the two years
- Winner of 2019 & 2020 holiday contest
- Produced highest conversion & leverage within the district
- Credit & loyalty captain within the district
STORE TEAM LEADER
American Eagle Outfitters, INC
03.2019 - 02.2021
- Opened, hired & trained a team of 45 for a brand new location
- Promoted 4 internal hires within 90 days
- Set high standards and coached employees to achieve targets for maximum store results
- Recruited, trained, and supervised staff and evaluated performance
- Achieved higher than company expected credit results
STORE TEAM LEADER
American Eagle Outfitters, INC
08.2018 - 03.2019
- Coached out current leadership & onboarded talent to enhance standards of location
- Set high standards and coached employees to achieve targets for maximum store results
- Reviewed employee work to identify areas in need of improvement and align training strategize
- Evaluated store sales regularly and developed plans to improve results through better team performance
- Managed two locations through holiday
STORE TEAM LEADER
Lane Bryant
01.2014 - 01.2018
- Oversaw 11 stores in district, in absence of DM
- Achieved Presidents Club 2 years within a 7 year timeframe
- Promoted 3 times within a 7 year time frame, each to a higher volume location
- Consistently recognized for top performance within conversion, credit and sales plan
- Trainer of new Store Leaders
- Established goals for individuals around our client service metric
STORE TEAM LEADER
Lane Bryant
01.2012 - 01.2014
STORE TEAM LEADER
Lane Bryant
08.2010 - 02.2012
Skills
- Multitasking and Organization
- Recruiting and Hiring
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Store Merchandising
- Payroll Management
- Meeting Sales Goals
Timeline
Multi Unit Assistant Manager
Alter’d State
02.2025 - Current
STORE TEAM LEADER
American Eagle Outfitters
02.2024 - 02.2025
STORE LEADER
Bath & Body Works Inc.
07.2021 - 02.2024
STORE TEAM LEADER
American Eagle Outfitters, INC
04.2021 - 07.2021
STORE TEAM LEADER
American Eagle Outfitters, INC
06.2019 - 04.2021
STORE TEAM LEADER
American Eagle Outfitters, INC
03.2019 - 02.2021
STORE TEAM LEADER
American Eagle Outfitters, INC
08.2018 - 03.2019
STORE TEAM LEADER
Lane Bryant
01.2014 - 01.2018
STORE TEAM LEADER
Lane Bryant
01.2012 - 01.2014
STORE TEAM LEADER
Lane Bryant
08.2010 - 02.2012
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