Aminah Yekonyah-Israel
Colorado Springs,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Multi-Unit Manager
LaMars Donut
01.2021 - Current
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Supervised 4+ locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Experience Business Representative
Xfinity
10.2014 - 01.2021
- Mentored junior team members, facilitating their professional growth and enhancing overall team performance.
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative III
DIRECTV
01.2009 - 10.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative II
Netflix
01.2005 - 01.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Tax Preparer
Jackson Hewitt
11.2003 - 04.2021
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Store Manager
Sonic Drive In
01.1992 - 01.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Medical Assistant Certificate -
Parks Community College
Aurora, ColoradoAssociate Degree in Business Management -
Community College of Denver
Denver, ColoradoCosmetologist Diploma -
Empire Beauty College
Lakewood, ColoradoSkills
- Operations Management
- Sales Growth
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Multitasking and Organization
- Leadership and team building
Awards
- Employee of the Month, AT&T, MM/DD/YY
- Service Excellence Award, AT&T, MM/DD/YY
Timeline
Multi-Unit Manager
LaMars Donut
01.2021 - Current
Customer Experience Business Representative
Xfinity
10.2014 - 01.2021
Customer Service Representative III
DIRECTV
01.2009 - 10.2014
Customer Service Representative II
Netflix
01.2005 - 01.2009
Tax Preparer
Jackson Hewitt
11.2003 - 04.2021
Store Manager
Sonic Drive In
01.1992 - 01.2005
Medical Assistant Certificate -
Parks Community College
Associate Degree in Business Management -
Community College of Denver
Cosmetologist Diploma -
Empire Beauty College