Rachel Davis
Kamas
Summary
Dynamic and accomplished entrepreneur with over 10 years of experience in the childcare staffing industry, specializing in nanny management services. Proven expertise in building and leading high-performing teams, driving business growth, and enhancing client satisfaction. Adept at strategic planning, operational optimization, and adapting to changing market conditions. Recognized for innovative solutions in workforce management, client acquisition, and retention strategies that significantly improve service quality and profitability.
Overview
10
10
years of professional experience
Work History
Owner
Spilt Milk Nannies
09.2015 - 02.2024
- Built and managed a leading nanny management company, overseeing all aspects from inception to a robust enterprise serving over 500 clients and managing more than 200 nannies.
- Workforce Development: Created and implemented effective recruitment processes, conducting background checks, and training programs for over 200 nannies. Managed a dynamic workforce of 50 full-time and 20 on-call nannies, ensuring high-quality childcare services.
- Employee Retention: Identified high turnover challenges and restructured benefits and educational opportunities, increasing employee retention rates significantly. Introduced professional development initiatives that enhanced nanny skill sets and job satisfaction
- Client Acquisition & Marketing: Devised and executed marketing strategies that expanded the client base to over 500 families. Leveraged social media, community events, and referral programs to boost brand awareness and customer engagement.
- Operational Management: Streamlined operations to handle high-volume staffing needs efficiently. Implemented robust scheduling and management systems to optimize service delivery.
- Strategic Adaptation during COVID-19: Adjusted business strategies to navigate the challenges posed by the COVID-19 pandemic. Introduced virtual nanny services and implemented health and safety protocols to continue providing essential services.
Market Coordinator
Butter London
09.2013 - 12.2015
- Monitored competitor activity regularly assessing threats/opportunities and adjusting tactics accordingly.
- Maintained up-to-date knowledge of industry trends, adjusting marketing strategies accordingly for continued growth and success.
- Managed budgets and resources effectively, ensuring optimal allocation of funds for various sales activities.
- Coordinated trade shows and events, showcasing product offerings and strengthening brand presence in the industry.
- Provided ongoing support training staff about new products, services, or marketing initiatives ensuring alignment within the organization.
- Coordinated promotional materials creation process ensuring consistent branding across all platforms.
- Improved workflow efficiency by streamlining processes, identifying bottlenecks, making necessary adjustments as needed.
- Analyzed sales data to identify areas of improvement, implementing strategies to boost overall performance levels.
- Collaborated closely with partners to align messaging and ensure seamless handoff between stores for maximum impact on potential clients.
- Cultivated strong relationships with partners, resulting in mutually beneficial collaborations and increased revenue generation.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Recruited and trained all seasonal and freelance sales teams for the region.
Education
Anthropology
University of Washington
Seattle06-2017
Skills
- Entrepreneurship & Business Development
- Workforce Recruitment & Training
- Client Acquisition & Marketing Strategies
- Employee Retention & Benefits
- Design Operations
- Management Strategic Planning & Execution
- Crisis Management & Adaptability
- Compliance & Background Verification
- High-Volume Staffing Solutions
- Customer Relationship Management
Timeline
Owner
Spilt Milk Nannies
09.2015 - 02.2024
Market Coordinator
Butter London
09.2013 - 12.2015
Anthropology
University of Washington
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