Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachel DeFrancesco

Rensselaer,NY

Summary

Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Holds over 10 years of customer service experience and is familiarized with customer demand. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, and strong multitasking skills to support and drive substantial growth.

Overview

6
6
years of professional experience

Work History

Subject Matter Expert

Anthem
Latham, NY
11.2019 - Current
  • Offered one-on-one support for team members and representatives to drive continuous improvement.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.

Teller

Bank Of Greene County
Greenville, NY
04.2018 - 01.2020
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Maintained confidentiality of bank records and client information.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Adhered to financial services security and audit procedures.

Education

High School Diploma -

Greenville High School
Greenville, NY
05-2016

Skills

  • Strategic Thinking
  • Research Capabilities
  • Strong Analytical Skills
  • Training and Mentoring
  • Written Communication
  • Excellent Communication
  • Multitasking
  • Team Collaboration
  • Organizational Skills
  • Interpersonal Communication
  • Adaptability and Flexibility

References

References available upon request.

Timeline

Subject Matter Expert

Anthem
11.2019 - Current

Teller

Bank Of Greene County
04.2018 - 01.2020

High School Diploma -

Greenville High School

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Rachel DeFrancesco