Rachel Del Rosario

Order picker from Robotics Machine

Counting Cycle Count using RF scanner

Fixing mishandle and broken product

• Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
• Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
• Checked inventory and selected products from specific locations based upon availability.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Measured patient pulse oximetry.

Customer Service Representative

Helping Patient to process medication through PriorAuthorization

• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Stocked, labeled, and inventoried medication to keep accurate records.