Rachel Deonauth
Fort Myers,FL
Summary
Hard working and very adaptable. Getting the job done correctly and accurately is always the goal no matter what. Also up to for new experiences and new ways of getting the job done.
Overview
6
6
years of professional experience
Work History
Lead Server
VOA
06.2023 - Current
- Closing and opening when needed.
- Leading Cafe as needed.
- Training new staff.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Dinning Room Supervisor
Five Star Senior Living
05.2019 - 06.2023
- Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
- Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
- Maintained clean and safe dining environment.
- Increased overall guest satisfaction, implementing system for tracking and responding to feedback in timely manner.
- Ensured positive dining experience for guests with special dietary needs or allergies through careful communication between front-of-house staff and kitchen teams.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained and managed team members.
Customer Service
N/A
05.2018 - 08.2018
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Dunbar High School
Fort Myers, FL05.2019
Skills
- Teamwork and Collaboration
- Accurate Money Handling
- Order Taking and Processing
- POS Systems
- Team Leadership
- Conflict Management
- Problem-Solving
- Order Accuracy
- Attention to Detail
- Staff Supervision
- Food Safety Understanding
- Event Setup
- Safe Food Handling
- Positive and Friendly Attitude
- ServSafe Certification
Affiliations
- Photography
- Nature
- Drawing/Painting
- Reading
Volunteer
I volunteer my either 4 years of high school. The club I was in was called "The Literacy Club." We volunteered at a Daycare and helped out in things that needed to be done around the school.
References
References available upon request.
Timeline
Lead Server
VOA
06.2023 - Current
Dinning Room Supervisor
Five Star Senior Living
05.2019 - 06.2023
Customer Service
N/A
05.2018 - 08.2018
High School Diploma -
Dunbar High School
Similar Profiles
Patricia DuffyPatricia Duffy
DSP at VOADSP at VOA
Loretta SamsLoretta Sams
Support Team Member at VOASupport Team Member at VOA
Adrian MunroAdrian Munro
Technical Operations Manager at VOA/HMRCTechnical Operations Manager at VOA/HMRC