Rachel Depew
Mt. VERNON,IN
Summary
Accomplished Store Manager at Rural King, adept in customer service and inventory control, led teams to enhance store operations and customer satisfaction. Leveraged problem-solving and team leadership skills to improve efficiency and foster a positive work environment, achieving significant results in customer relations and operational management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Rural King
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Rural King
01.2022 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
District Assistant
Rural King
02.2021 - 01.2022
- Maintained accurate records and documentation for all assigned tasks, ensuring timely completion of responsibilities.
- Participated in recruitment efforts for new hires at district level positions, selecting well-suited candidates for each role.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Support Manager
Rural King
06.2020 - 02.2021
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Front End Supervisor
Rural King
01.2020 - 06.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Department Lead
Rural King
08.2018 - 01.2020
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
STNA
Heaven Angels Home Care
03.2015 - 02.2017
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Education
No Degree - Associate of Applied Science
Belmont Technical College
Saint Clairsville, OHHigh School Diploma -
St. Clairsville High School
St, Clairsville, Ohio1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
- Outstanding communication skills
- Cash Management
- Shift Scheduling
- Inventory Control
Certification
- Certified Fork Lift Operator, Rural King - 8/18-8/24
Timeline
Store Manager
Rural King
11.2022 - Current
Assistant Store Manager
Rural King
01.2022 - 11.2022
District Assistant
Rural King
02.2021 - 01.2022
Support Manager
Rural King
06.2020 - 02.2021
Front End Supervisor
Rural King
01.2020 - 06.2020
Department Lead
Rural King
08.2018 - 01.2020
STNA
Heaven Angels Home Care
03.2015 - 02.2017
No Degree - Associate of Applied Science
Belmont Technical College
High School Diploma -
St. Clairsville High School
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