Rachel Dietter
Fairfield,CT
Summary
Collaborative leader with exceptional communication and customer relationship skills. Proficient in leveraging data to influence decision making and provide structured recommendations. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Strategic Customer Success Manager
Amazon
10.2023 - Current
- Serve as the strategic advisor and business advocate to Tier-1 vendors (~$500M+ annual sales) within the Health and Personal Care division.
- Consult with vendors and develop long and short-term strategic plans that marry both vendor and Amazon priorities.
- Leverage data and trends to make informed decisions and drive business improvements.
- Collaborate effectively with cross-functional partners and vendors in finding joint areas of opportunity for improvement.
- Navigate consistently competing priorities and be able to make trade offs between short-term needs and long-term strategic improvements.
- Deliver against complex goals where strategy is not always defined and course correct constantly based on in-season performance.
- Lead multiple cross-category improvement initiatives that seek to multiply impact outside of immediate portfolio of vendors.
Senior Customer Success Manager
Amazon
06.2021 - 09.2023
- Elected as 2022 Deal SME across all four peak promotion events leading a team of 60+ members through sourcing, strategy, and execution. Exceeded deal performance goals and last year benchmarks across each of the four events.
- Served as the primary point of contact for portfolio of Tier-2 vendors (~$250M in annual sales) within Baby Care and Sports & Nutrition categories.
- Partnered with cross-functional partners to identify and execute against strategic business recommendations.
- Educated vendors on tools, policies, and processes to ensure optimal operational performance.
Associate Buyer
Macy's
01.2020 - 06.2021
Associate Merchandise Planner
Macy's
11.2018 - 12.2019
Associate Product Manager
Macy's
08.2017 - 10.2019
Education
Bachelor of Science - Finance
University of Delaware
Newark, DE05-2015
Skills
- End-to-End Strategic Planning
- Client Relationship Management
- Self-Starter
- Data Analysis
- Influence and Authority
- Strong Written and Verbal Communication
Timeline
Strategic Customer Success Manager
Amazon
10.2023 - Current
Senior Customer Success Manager
Amazon
06.2021 - 09.2023
Associate Buyer
Macy's
01.2020 - 06.2021
Associate Merchandise Planner
Macy's
11.2018 - 12.2019
Associate Product Manager
Macy's
08.2017 - 10.2019
Bachelor of Science - Finance
University of Delaware
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