Rachel Digmann
Waverly,IA
Summary
Award-winning Long-Term Disability Claims Professional with 13 years of experience managing complex disability claims and more than 25 years of experience in insurance, financial services, and customer advocacy. Expertise includes Long-Term Disability (LTD), Short-Term Disability (STD), Life Insurance, AD&D, Terminal Illness, Hospitalization, and FMLA claims. Proven ability to interpret medical documentation, apply policy provisions, assess liability, collaborate with medical and vocational professionals, and deliver exceptional customer service while consistently exceeding quality, productivity, and performance expectations.
Overview
1
1
Certification
Work History
Claim Specialist III
TruStage
Waverly, IA
2013 - 2026
Investigated and adjudicated complex disability and specialty insurance claims while maintaining superior quality, productivity, and customer service standards.
- 13 years managing complex LTD and STD claims.
- Multiple VIP (Values in Practice) Award recipient.
- Multiple Quarterly Employee of the Year recipient.
- Led Claims Department in Special Investigations Unit referrals preventing hundreds of thousands of dollars in fraudulent claim payments.
- Consistently achieved Superior ratings in productivity, quality, customer service, and accuracy.
- Managed complex claims involving physicians, employers, attorneys, vocational professionals, and workers' compensation case managers.
- Mentored new Claim Specialists and performed quality assurance reviews.
Service Representative I / Subject Matter Expert
TruStage
Waverly, IA
2010 - 2013
Provided customer support while serving as a Subject Matter Expert for multiple insurance products.
- Subject Matter Expert for: Life Insurance, AD&D, Brokerage Accounts
- Assisted representatives with complex questions and policy interpretation.
Education
Bachelor of Science - Human Resource Management
Upper Iowa University
Fayette, IA2026
Skills
- Claims Investigation
- Case Management
- Fraud Detection
- Critical Thinking
- Escalation Resolution
- Training & Mentoring
- Cross-Functional Collaboration
- Subject Matter Expert (SME)
- Medical Record Review
- Quality Assurance Reviews
- Policy Interpretation
- Microsoft Office Suite
Certification
- ALMI (Associate, Life Management Institute)
- ACS (Associate, Customer Service)
Timeline
Claim Specialist III
TruStage
2013 - 2026
Service Representative I / Subject Matter Expert
TruStage
2010 - 2013
Bachelor of Science - Human Resource Management
Upper Iowa University