Job Search Status
Open to workDesired start date: Flexible
Open To Work
DIONNE SINGFIELD
Duncan,SC
Work Preference
Summary
Dedicated professional with over a decade in insurance and service-based systems, specializing in client advocacy and process optimization. Skilled in effective communication and documentation to build trust and navigate complex environments. Seeking a remote or hybrid role to enhance cross-functional collaboration and client support.
Overview
21
21
years of professional experience
Work History
Property Claim Representative III
The Hartford
Duncan, SC (Work from Home Remotely)
09.2021 - 05.2025
- Acted as primary contact and advocate for individuals navigating property loss and insurance processes.
- Coordinated with policyholders, contractors, internal teams, and leadership to ensure seamless resolution.
- Conducted thorough investigations and assessments, ensuring detailed and compliant documentation for effective claims management.
- Developed resolution strategies emphasizing fair outcomes and effective communication.
- Explained coverage timelines and next steps clearly and compassionately, reducing policyholder anxiety.
- Fostered trust among policyholders through consistent communication, enhancing overall satisfaction and confidence in claims process.
- Presented complex cases to leadership and collaborated on strategic resolution planning.
- Maintained a people-focused approach, recognized for empathy in high-stress situations.
Subrogation Representative
Esurance / Allstate
Greenville, SC
03.2017 - 11.2020
- Educated customers on subrogation process and managed expectations for smooth resolution.
- Negotiated settlements and payment arrangements, fostering strong client relationships.
- Coordinated documentation, investigations, and follow-ups, ensuring timely claim outcomes.
- Liaised with customers, insurers, attorneys, and internal departments to facilitate claim resolutions.
Rapid Response Representative
Esurance
Greenville, SC
01.2015 - 03.2017
- Served as primary contact for individuals reporting new losses, ensuring timely and accurate reporting.
- Provided calm, empathetic guidance while gathering loss details and explaining coverage procedures.
- Coordinated next steps for appraisals, rentals, towing, and payments to facilitate efficient claims processing.
- Identified high-level exposures and escalated cases to appropriate channels for prompt resolution.
Retail Coverage Merchandiser
Acosta Sales & Marketing
Greenville, SC
06.2013 - 01.2015
- Managed assigned territory across locations to support merchandising and special projects.
- Built strong relationships with store management, enhancing collaboration and project execution.
- Executed projects autonomously while achieving performance targets.
- Worked independently to effectively manage territory responsibilities.
Account Manager / Project Manager
SourceLink
Greenville, SC
05.2004 - 04.2013
- Managed over 50 concurrent client projects while fostering strong customer relationships.
- Served as primary liaison between clients and internal departments, ensuring timely project delivery.
- Coordinated deliverables and resolved issues to uphold high levels of client satisfaction.
- Conducted billing audits and maintained compliance documentation meticulously.
Skills
- Client advocacy
- Conflict resolution
- Remote work experience
- Documentation and compliance
- Cross-team collaboration
- Time management and follow-through
- Claims investigation
- Settlement negotiation
- Policy analysis and project management
- Effective communication skills
- Microsoft Office proficiency
- Claims review
- File management
- Customer service
- Insurance coverage verification
Open To Hybrid
True
Open To Remote
True
Education And Licensure
- B.A. Business Administration - Converse College Spartanburg, SC
- Property & Casualty, Surety & Marine Adjuster, SC, FL, NY, CA, UT, NC, GA, AZ, CO, PA, TX, OK
Timeline
Property Claim Representative III
The Hartford
09.2021 - 05.2025
Subrogation Representative
Esurance / Allstate
03.2017 - 11.2020
Rapid Response Representative
Esurance
01.2015 - 03.2017
Retail Coverage Merchandiser
Acosta Sales & Marketing
06.2013 - 01.2015
Account Manager / Project Manager
SourceLink
05.2004 - 04.2013