Rachel Dintelmann
Paducah,KY
Summary
Creative, highly organized professional with over 10 years of experience in client relations, office operations, communication, and fast-paced team environments. Passionate about community engagement with a strong ability to create positive client experiences both in person and online. Skilled in managing day-to-day operations, coordinating multiple priorities, supporting team growth, and building strong professional relationships. Known for adaptability, attention to detail, professionalism, and bringing a polished, welcoming presence to every project and interaction.
Overview
10
10
years of professional experience
Work History
Provider Engagement Network Specialist
Centene
08.2023 - Current
- Coordinate partnerships with healthcare providers and health plans, driving operational efficiency and improving provider satisfaction.
- Deliver provider training and education focused on healthcare policies, claims submission, referrals, and compliance procedures.
- Evaluate provider performance metrics associated with risk adjustment, HEDIS utilization, and quality improvement efforts.
- Facilitate cross-functional communication to address operational and provider concerns efficiently.
- Cultivate strong professional relationships while upholding high-quality customer service and compliance standards.
Office Manager
The Papillion Center
09.2022 - 08.2023
- Oversaw scheduling, payroll, QuickBooks management, and daily office operations while cultivating an inviting and professional environment.
- Produced creative content on Canva for Facebook engagement.
- Managed client intake processes with a focus on maintaining orderly documentation and records.
- Facilitated interviews while enhancing staffing operations and onboarding processes.
Ophthalmic Technician
Innovative Ophthalmology
10.2021 - 09.2022
- Assisted in performing diagnostic tests and procedures for ophthalmic evaluations.
- Maintained efficient patient flow and accurate medical records.
Pediatric Ophthalmic Technician
Mercy Children's Eye Specialist
03.2021 - 05.2021
- Performed pediatric patient screenings and diagnostic testing in a specialty healthcare environment.
- Supported physicians with patient care coordination and clinical preparation.
- Delivered compassionate patient-centered care while maintaining efficient clinic flow.
Administrative Assistant - Remote
Horizon Foot & Ankle Institute
03.2018 - 10.2020
- Validated insurance benefits and orchestrated CPT coding authorization processes.
- Maintained insurance claim follow-up processes and tracked claim resolution status.
- Optimized operational spreadsheets and administrative reports, supporting overall organizational efficiency.
- Facilitated communication among patients, providers, and insurance representatives.
Ophthalmic Technician
Carolina Ophthalmology
11.2018 - 05.2020
- Educated patients on pre- and post-operative care instructions effectively.
- Perform diagnostic and pre-op testing.
- Prepare sterile areas and assist providers with in-office procedures.
Eyewear Specialist/Key Holder
Visionworks
07.2016 - 01.2018
- Supported daily retail and operational functions including leadership responsibilities and staff support.
- Managed deposits, payroll processes, and operational reporting.
- Delivered exceptional customer service and patient support.
Education
Associate of Science -
West Kentucky Community And Technical College
Paducah, KY12.2015
Skills
- Skilled in Canva graphics creation
- Clinic Operations Management
- Multi-Tasking in Fast-Paced Environments
- Staff assistance and collaboration
- Workflow optimization
- Electronic medical records management
- Client interaction skills
- Google Workspace expertise
- QuickBooks & Financial Administration
Timeline
Provider Engagement Network Specialist
Centene
08.2023 - Current
Office Manager
The Papillion Center
09.2022 - 08.2023
Ophthalmic Technician
Innovative Ophthalmology
10.2021 - 09.2022
Pediatric Ophthalmic Technician
Mercy Children's Eye Specialist
03.2021 - 05.2021
Ophthalmic Technician
Carolina Ophthalmology
11.2018 - 05.2020
Administrative Assistant - Remote
Horizon Foot & Ankle Institute
03.2018 - 10.2020
Eyewear Specialist/Key Holder
Visionworks
07.2016 - 01.2018
Associate of Science -
West Kentucky Community And Technical College