Rachel Dollar
Colorado Springs,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Administrative Operations Manager with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Virtual Assistant
WISE Advise + Assist
Colorado Springs, CO
04.2023 - Current
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed CRM input, exports and clean up.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
General Manager
Blade And Timber LLC
Honolulu, HI
12.2020 - 08.2022
- Assisted in recruiting, hiring and training of team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Clerk III
Coastal Management Solutions
Honolulu, HI
12.2019 - 08.2020
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Checked key performance indicator reports for accuracy and completeness.
- Recommended financial solutions to corporate management based on detailed financial analysis.
Operations and Security Manager
United States Marine Corps
03.2016 - 08.2020
- Kept up with Command Security Protocols to comply with Headquarters Marine Corps Standards.
- Created and issued 1,000+ security badges while safeguarding and maintaining physical security, information security, and controlled access within a secure facility.
- Acted as the section Controlled Access Custodian and maintained access logs of classified materials.
- Supervised the destruction and disposal of classified material to comply with disposal standards.
- Obtained certification to install, maintain, and troubleshoot Kaba-Mas X-10 Dial Safe Locks.
- Maintained over 300 personnel files, including security clearance questionnaires, background checks, and personal information.
- Provided escorted entry to restricted and unrestricted areas for foreign and domestic military members.
Education
Bachelor of Science - Business Management/Project Management
University of Phoenix
Tempe, AZ02.2024
Skills
- Project Management
- Project Facilitation
- Communication
- Previous TS/SCI Clearance
- Controlled Access Custodian
- Scheduling and Planning
- Staff Training and Development
- Meeting Coordination
- Report Preparation
Certification
- Project Management Professional Certification, Google Professional Certificate, 01/2023
- Certificate in Project Management, University of Phoenix, 07/2023
Timeline
Senior Virtual Assistant
WISE Advise + Assist
04.2023 - Current
General Manager
Blade And Timber LLC
12.2020 - 08.2022
General Clerk III
Coastal Management Solutions
12.2019 - 08.2020
Operations and Security Manager
United States Marine Corps
03.2016 - 08.2020
Bachelor of Science - Business Management/Project Management
University of Phoenix
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