- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Embracing outdoor adventures such as hiking and camping
- Learning new cooking techniques and expanding my culinary skills
- Regularly practice mindfulness and meditation for overall wellness
Victoria Goodrich
Gainesville
Summary
Capable Senior Virtual Assistant experienced in working in fast paced environments. I'm very excited about the opportunity to take the next career step with PATLive. My goal is to eventually become a Team Lead or an Onboarding Specialist.
I'm willing to take on any task to support my team and help business succeed. I offer strong customer service and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Senior Virtual Assistant
PATLive
08.2020 - Current
- Answered and managed incoming calls while recording accurate messages for our customers.
- Created a helpful and professional atmosphere for incoming callers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service by submitting script changes and trouble tickets as needed.
- Maintained a clean and organized work environment in order to keep myself free of distractions while working remotely.
- Maintained an average audit score of 95% or higher for most of my time employed here. Although it is usually closer to 99%.
Assistant Store Manager
Arby's
10.2015 - 04.2020
- Coordinated with my team to exceed our company's goals and standards by delivering great service and efficiently managing day to day shifts.
- Responsible for ordering products for the store, creating the weekly schedule, as well as hiring and training new team members.
- During my employment sales at our store increased as I helped grow and train our team to be helpful, communicative, and to take initiative when it comes to problem solving.
Education
High School Diploma -
Samuel Wolfson Highschool
Jacksonville, FL 06-2011
Skills
- Time Management
- Teamwork and collaboration
- Active Listening
- Problem Solving
- Customer Service
- Multitasking Abilities
- Excellent Communication
Interests
Timeline
Senior Virtual Assistant
PATLive
08.2020 - Current
Assistant Store Manager
Arby's
10.2015 - 04.2020
High School Diploma -
Samuel Wolfson Highschool
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