Rachel Dunlap
Rowlett,TX
Summary
Experienced Shift Leader with a strong background in the foodservice industry, boasting 6 years of proven reliability. Skilled in effectively communicating duties and tasks to team members, excelling as a motivational leader. Committed to delivering the highest standard of service, dedicated to creating a warm and welcoming environment for both customers and coworkers. Balancing the demands of being a full-time employee and a full-time student, consistently demonstrating exceptional time management and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor, Starbucks
Starbucks
01.2018 - Current
- I prepared multiple drinks under pressure with practiced precision while also creating a customer connection
- Transitioned into a manager leadership role at Starbucks, solving customer conflict and employee dispute
- Cash handling, balancing tills, submitting deposits, and running breaks under strain during all day parts, helping to support my team
- In charge of tips and weekly RPO order distribution
- I create daily orders that fit store demand
- Submit daily counts, create new pars, organize and document new policy and procedures
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Enforced company policies and regulations with employees.
Lab Technician - Phlebotomist
Baylor Scott and White
01.2021 - 01.2022
- Blood collection for hospital patients focusing on ER and geriatric inpatients using Cerner for specimen collection, labeling, transportation, and handling procedures with a astute attention to detail
- Ensure safe and sanitary processes and procedures including COVID protocols and precautions
- Validate patient information for order accuracy and updates
- Responsible for high customer satisfaction through compassionate, professional and ethical conduct
Education
Bachelor of Science - Biology
University of Texas At Dallas
Dallas, TX12-2024
Associate of Science -
Collin County Community College
Plano, TX01.2022
Skills
- Labor, food, and stock control
- Shift reporting
- Cash handling expertise
- Staff development, through training and coaching
- Policy enforcement
- Operations management
- Inventory management
- Customer-oriented to ensure satisfaction
Certification
- Food Safety Manager Certification 2024
- Texas Phlebotomy Certification, 01/01/21
- National Phlebotomy Certification, 01/01/21
- Food Handlers License, 01/01/19, Present
Timeline
Lab Technician - Phlebotomist
Baylor Scott and White
01.2021 - 01.2022
Shift Supervisor, Starbucks
Starbucks
01.2018 - Current
- Food Safety Manager Certification 2024
- Texas Phlebotomy Certification, 01/01/21
- National Phlebotomy Certification, 01/01/21
- Food Handlers License, 01/01/19, Present
Bachelor of Science - Biology
University of Texas At Dallas
Associate of Science -
Collin County Community College
Similar Profiles
Kendra ZagzougKendra Zagzoug
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Danika NeliyDanika Neliy
Barista at StarbucksBarista at Starbucks
Kamryn MontoyaKamryn Montoya
Shift Supervisor at StarbucksShift Supervisor at Starbucks