Rachel Dunlap
Murfreesboro,TN
Summary
Experienced in administrative and clerical roles with a strong focus on exceptional customer service. Adept at managing multiple tasks simultaneously to ensure efficient operations and smooth workflow. Proven ability to handle high-pressure situations with professionalism and attention to detail. Committed to delivering top-notch support to clients and colleagues while maintaining a positive and friendly demeanor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
State Farm
03.2023 - Current
- Providing a great customer experience by handling claims and communicating with customers
- Receiving and processing claim information, and routing complex claims to other teams
- Maintaining quality, accuracy, and professionalism
- Completing required training programs and licensing
- Working in a collaborative team environment
- Gathering and documenting loss information
- Explaining policy terms and applying claims settlement procedures
- Initiating claim payment processes and closing files
- Researching, resolving, and settling claims
- Organization: Organizing and processing assigned work
Inventory Control Specialist
Under Armour, Inc
11.2016 - 03.2023
- Fulfill short orders
- Problem resolution
- Receive and deliver non-inventory product to departments
- Setup return to stock orders
- Cycle counts
- Machine operator
- Inspect orders to be shipped
- Department audits
Account Manager
CPI Card Group
10.2015 - 10.2016
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
Education
Associate - Graphic Design
Draughons Junior college
Nashville, TN01.2003
Skills
- OSHA Safety Protocol Experience
- Proficient Typing
- Prioritized Task Scheduling
- Proficient in Microsoft Word
- Advanced Excel Proficiency
- Skilled in Creating Visual Presentations
- Efficient Office Operations
- Data Access
- Experience with AS400 Systems
- Email Management
- Experience with Lotus Notes
- SAP Proficiency
- Cisco Networking
- AVAYA telephone system
- Administrative Support
- Word processing
- Attention to details
- Dedication to Quality
- Commitment to quality
- Auditing
- Leadership
- Materials handling
- Data entry
- Logistics Management Experience
Certification
Forklift Certification
Timeline
Insurance Claims Specialist
State Farm
03.2023 - Current
Inventory Control Specialist
Under Armour, Inc
11.2016 - 03.2023
Account Manager
CPI Card Group
10.2015 - 10.2016
Associate - Graphic Design
Draughons Junior college
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